Arquivado

Este tópico foi arquivado e está fechado para novas respostas.

bruno.souza

Programa de chamado técnico????? existe algum??

1 post neste tópico

Gostaria de saber se existe algum programa em que os usuarios possam abrir chamados técnicos, via rede ou Internet mesmo. Que fique gravado em um banco de dados dia, hora, usuário que abriu o chamado, problema relatado, etc. Se alguém souber de um programa relativo a isso, porfavor poste aqui ou entre em contato. Obrigado.

0

Compartilhar este post


Link para o post
Compartilhar em outros sites
    • 20 Mensagens
    • 381 Visualizações
    • 3 Mensagens
    • 128 Visualizações
    • 9 Mensagens
    • 204 Visualizações
    • 5 Mensagens
    • 350 Visualizações
    • 2 Mensagens
    • 163 Visualizações

  • Postagens Recentes

    • Análise de logs - encaminhamento para sites duvidosos
      ft\Internet Explorer\MAIN >
      "Anchor_Visitation_Horizon" = 01 00 00 00  [binary data]
      "ApplicationTileImmersiveActivation" = 1
      "AssociationActivationMode" = 0
      "AutoHide" = yes
      "Cache_Percent_of_Disk" = 0A 00 00 00  [binary data]
      "Default_Page_URL" = http://go.microsoft.com/fwlink/p/?LinkId=255141
      "Default_Search_URL" = http://go.microsoft.com/fwlink/?LinkId=54896
      "Default_Secondary_Page_URL" =  [binary data]
      "Delete_Temp_Files_On_Exit" = yes
      "Enable_Disk_Cache" = yes
      "Extensions Off Page" = about:NoAdd-ons
      "Local Page" = C:\Windows\SysWOW64\blank.htm
      "Placeholder_Height" = 1A 00 00 00  [binary data]
      "Placeholder_Width" = 1A 00 00 00  [binary data]
      "Search Page" = http://go.microsoft.com/fwlink/?LinkId=54896
      "Security Risk Page" = about:SecurityRisk
      "Start Page" = http://go.microsoft.com/fwlink/p/?LinkId=255141
      "Use_Async_DNS" = yes
      "x86AppPath" = C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE -- [2016/07/29 09:57:46 | 000,820,416 | ---- | M] (Microsoft Corporation)
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\ErrorThresholds]
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl]
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\UrlTemplate]
       
      < HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon >
      "DefaultDomainName" =
      "DefaultUserName" =
      "EnableSIHostIntegration" = 1
      "PreCreateKnownFolders" = {A520A1A4-1780-4FF6-BD18-167343C5AF16}
      "Shell" = explorer.exe -- [2016/07/29 09:57:37 | 004,074,160 | ---- | M] (Microsoft Corporation)
      "ShellCritical" = 0
      "SiHostCritical" = 0
      "SiHostReadyTimeOut" = 0
      "SiHostRestartCountLimit" = 0
      "SiHostRestartTimeGap" = 0
      "Userinit" = C:\WINDOWS\system32\userinit.exe,
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\AlternateShells]
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions]
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify]
       
      < \SpecialAccounts\UserList >
       
      < HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN >
      "Anchor_Visitation_Horizon" = 01 00 00 00  [binary data]
      "ApplicationTileImmersiveActivation" = 1
      "AssociationActivationMode" = 0
      "AutoHide" = yes
      "Cache_Percent_of_Disk" = 0A 00 00 00  [binary data]
      "Default_Page_URL" = http://go.microsoft.com/fwlink/p/?LinkId=255141
      "Default_Search_URL" = http://go.microsoft.com/fwlink/?LinkId=54896
      "Default_Secondary_Page_URL" =  [binary data]
      "Delete_Temp_Files_On_Exit" = yes
      "Enable_Disk_Cache" = yes
      "Extensions Off Page" = about:NoAdd-ons
      "Local Page" = C:\Windows\SysWOW64\blank.htm
      "Placeholder_Height" = 1A 00 00 00  [binary data]
      "Placeholder_Width" = 1A 00 00 00  [binary data]
      "Search Page" = http://go.microsoft.com/fwlink/?LinkId=54896
      "Security Risk Page" = about:SecurityRisk
      "Start Page" = http://go.microsoft.com/fwlink/p/?LinkId=255141
      "Use_Async_DNS" = yes
      "x86AppPath" = C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE -- [2016/07/29 09:57:46 | 000,820,416 | ---- | M] (Microsoft Corporation)
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\ErrorThresholds]
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl]
       
      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\UrlTemplate]
       
      < HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Google\Chrome >
       
      < HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome >
       
      < HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TermService >
      "ImagePath" = %SystemRoot%\System32\svchost.exe -k NetworkService -- [2015/10/30 04:18:25 | 000,037,256 | ---- | M] (Microsoft Corporation)
      "DisplayName" = @%SystemRoot%\System32\termsrv.dll,-268
      "ErrorControl" = 1
      "Start" = 3
      "Type" = 32
      "Description" = @%SystemRoot%\System32\termsrv.dll,-267
      "DependOnService" = RPCSS [binary data]
      "ObjectName" = NT Authority\NetworkService
      "ServiceSidType" = 1
      "RequiredPrivileges" = SeAssignPrimaryTokenPrivilegeSeAu [Binary data over 200 bytes]
      "FailureActions" = 80 51 01 00 00 00 00 00 00 00 00 00 03 00 00 00 14 00 00 00 01 00 00 00 60 EA 00 00 01 00 00 00 60 EA 00 00 00 00 00 00 60 EA 00 00  [binary data]
       
      [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TermService\Parameters]
       
      [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TermService\Performance]
       
      < net user /c >
      Contas de usu rio para \\FREEFALL-PC
      -------------------------------------------------------------------------------
      Administrador            Convidado                DefaultAccount          
      FreeFall                
      Comando conclu¡do com ˆxito.
       
      < MD5 for: TERMSRV.DLL  >
      [2014/10/13 23:13:06 | 000,683,520 | ---- | M] (Microsoft Corporation) MD5=008CD4EBFABCF78D0F19B3778492648C -- C:\Windows.old\Windows\System32\termsrv.dll
      [2014/10/13 23:13:06 | 000,683,520 | ---- | M] (Microsoft Corporation) MD5=008CD4EBFABCF78D0F19B3778492648C -- C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7601.18637_none_ecb2935b6af13c52\termsrv.dll
      [2015/10/30 04:18:18 | 001,033,216 | ---- | M] (Microsoft Corporation) MD5=14307D4801C8CEF0A615907C09E886B3 -- C:\WINDOWS\SysNative\termsrv.dll
      [2015/10/30 04:18:18 | 001,033,216 | ---- | M] (Microsoft Corporation) MD5=14307D4801C8CEF0A615907C09E886B3 -- C:\Windows\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_10.0.10586.0_none_1b24da20fe9b4a93\termsrv.dll
      [2010/11/21 00:24:07 | 000,680,960 | ---- | M] (Microsoft Corporation) MD5=2E648163254233755035B46DD7B89123 -- C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7601.17514_none_ecc547376ae3a1a3\termsrv.dll
      [2014/07/16 23:07:44 | 000,681,984 | ---- | M] (Microsoft Corporation) MD5=4FC4C50985E5B840F4D72E57286887B8 -- C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7601.18540_none_eca0bf836affa9bb\termsrv.dll
      [2014/10/13 23:16:40 | 000,686,592 | ---- | M] (Microsoft Corporation) MD5=6A5B600AD0041E9AF564DE73B716F3D2 -- C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7601.22843_none_ed2d60f8841a8fd8\termsrv.dll
      [2014/07/16 00:23:41 | 000,686,080 | ---- | M] (Microsoft Corporation) MD5=F4D7114060C034134A440846F411BB7F -- C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7601.22750_none_ed1f8e488425629d\termsrv.dll
       
      < %systemdrive%\$Recycle.Bin|@;true;true;true /fp >
       
      ========== Alternate Data Streams ==========
       
      @Alternate Data Stream - 10 bytes -> C:\Program Files (x86)\GbPlugin:IncompleteStartProcessProtection.cnt   < End of report > -->
    • Analise de log. - encaminhamento para sites duvidosos
       
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
      F2 - REG:system.ini: UserInit=userinit.exe,
      O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_45\bin\ssv.dll
      O2 - BHO: Auxiliar de Conexão de Conta da Microsoft - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
      O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office15\URLREDIR.DLL
      O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Program Files (x86)\GbPlugin\gbiehcef.dll
      O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office15\GROOVEEX.DLL
      O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_45\bin\jp2ssv.dll
      O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
      O4 - HKLM\..\Run: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\ssmmgr.exe /autorun
      O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
      O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'SERVIÇO LOCAL')
      O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'SERVIÇO LOCAL')
      O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'SERVIÇO DE REDE')
      O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'SERVIÇO DE REDE')
      O8 - Extra context menu item: &Enviar para o OneNote - res://C:\PROGRA~1\MICROS~2\Office15\ONBttnIE.dll/105
      O8 - Extra context menu item: Adicionar a AMV/AVI Video Converter... - C:\Program Files (x86)\MediaPlayer Utilities 4.37\AMVConverter\grab.html
      O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office15\EXCEL.EXE/3000
      O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
      O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
      O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
      O15 - Trusted Zone: imagem.caixa.gov.br
      O15 - Trusted Zone: internetbanking.caixa.gov.br
      O15 - Trusted Zone: internetbankingpf.caixa.gov.br
      O15 - Trusted Zone: www.caixa.gov.br
      O15 - Trusted Zone: http://www.caixa.gov.br
      O15 - Trusted Zone: http://*.webcompanion.com
      O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
      O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
      O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
      O20 - Winlogon Notify:  GbPluginCef - C:\Program Files (x86)\GbPlugin\gbiehCef.dll
      O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
      O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
      O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
      O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
      O23 - Service: Avast antivírus (avast! antivírus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
      O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
      O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
      O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
      O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
      O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
      O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
      O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
      O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
      O23 - Service: NBService - Nero AG - C:\Program Files (x86)\Nero\Nero 7\Nero BackItUp\NBService.exe
      O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
      O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
      O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
      O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
      O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) --
      End of file - 8717 bytes
          -->