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Edith Pires

Meu notebook não está iniciando

12 posts neste tópico

Bom dia pessoal,

Meu notebook é novo e da última vez que consegui ligar a bateria estava em 52%, de repende ele deu sinal de bateria fraca. Desde então, ele começa a inicialização, mas não termina e acaba desligado sozinho. Acho que deve está com vírus, pois já tinha observado que estava ficando lento. Por favor, o que eu faço?

Desde já agradeço.

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tente iniciar no modo seguro pra ver se carrega, se funcionar pode ser sim virus ou algo na inicializacao

você pode entao tentar iniciar em modo seguro c suporte a rede, baixar e instalar um bom anti virus e fazer uma busca


VB.Net & C#

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Qual anti vírus você me indica?

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tenho avira nos meus equipamentos, mas em geral nem sempre c um anti virus se resolve todos os problemas, existe uma infinidade de softwares maliciosos divididos em uma serie de nomes, spywares malwares e assim vai....

veja inicialmente se em modo seguro inicia...

se rodar, tente desativar coisas desconhecidas e desnecessarias atraves do executar/msconfig, guia inicializacao


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Mesmo no modo de segurança, o notebook desliga depois de um tempo, daí não consigo nem baixar, nem passar um anti vírus. O que eu faço agora?

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Olá Edith Pires ,

Ao invés de tentar ligar o mesmo apenas utilizando a Bateria, já tentou Conectar o Cabo de Energia na Tomada e no Notebook ?

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se mesmo na tomada, e em modo seguro ta desligando, ou o problema é de hardware, ou algo muito grave na sua instalacao do windows mesmo

melhor procurar um profissional pra avaliar direito o q realmente esta acontecendo


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Já fiz tudo que vcs me indicaram, mas não consegui terminar nenhuma operação. Contudo consegui baixar, instalar e passar o Hijack This. Segue o Log para vcs analisarem, por gentileza.

Log do Hijack This:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)

Scan saved at 17:24:11, on 30/10/2011

Platform: Unknown Windows (WinNT 6.01.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16766)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\BisonCam\BisonHK.exe

C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe

C:\Program Files\SiS VGA Utilities\SiSTray.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Positivo Informática\Recovery\Recovery2.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 1.37.57.171:80

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AC-Pro - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Users\Edith\AppData\Roaming\Complitly\AutocompletePro.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton antivírus\Engine\17.9.0.12\IPSBHO.DLL

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

O4 - HKLM\..\Run: [bisonHK] C:\Program Files\BisonCam\BisonHK.exe

O4 - HKLM\..\Run: [sMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe

O4 - HKLM\..\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [siSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SISTEMA')

O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')

O4 - Global Startup: Assistente para criação de disco de recuperação.lnk = ?

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office12\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O13 - Gopher Prefix:

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{BD90C996-0A62-4A18-A5AC-F54F08256B31}: NameServer = 189.40.226.80 189.40.224.5

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O23 - Service: Norton antivírus (NAV) - Symantec Corporation - C:\Program Files\Norton antivírus\Engine\17.9.0.12\ccSvcHst.exe

--

End of file - 5899 bytes

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Olá Edith Pires , por gentileza poste LOGS na Área de Malware e aguarde as Instruções de um Analista, não realize nenhum procedimento sem as orientações do mesmo...

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mesmo assim, olhei por cima, e nada me chamou atencao


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Obrigada!

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acho q a melhor solucao nessa altura do campeonato ai, é formatar ou ate procurar um tecnico pra resolver o problema se a formatação nao resolver...estamos pensando em software, mas o problema pode ser em hardware tmb


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      O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
      O23 - Service: Easy Launcher - Samsung Electronics CO., LTD. - C:\Program Files (x86)\Samsung\Settings\CmdServer\EasyLauncher.exe
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      O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
      O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
      O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
      O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
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      End of file - 15364 bytes     -->