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Desde 2000 o Fórum do BABOO tem ajudado milhões de internautas de Windows a resolverem seus problemas e dúvidas, além de ajudar na remoção de vírus e malwares de seus computadores. Somos o único fórum brasileiro coordenado por um especialista com reconhecimento internacional pela sua competência em Windows, então se você tem uma dúvida ou problema que nenhum outro fórum resolve, poste-a aqui pois o MVP Babooadora desafios!
  

O Fórum do BABOO também conta com a participação exclusiva do administrador da área de Segurança MVP Mr.Million que tem reconhecimento internacional da Microsoft pelo seu incansável trabalho ajudando os internautas a remover vírus e malwares dos seus computadores. Se o seu computador está infectado por algum vírus, ele te ajudará a removê-lo!
  

Nosso time de especialistas também inclui Patropi  Osvaldomp  Caze  Ciro-Mota  XERLOUCO ROUMS  Tatha que responderão suas dúvidas sobre diversos assuntos.
 

Participe da nossa comunidade! 

 

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Marya 2013

PC reiniciando, resposta do envio de erro dada pela Microsoft

7 posts neste tópico

Olá, 

meu computador estava com virus, conflitos de programas e reiniciando a todo instante.

Pedi ajuda em Malware e  os virus foram eliminados. Porém o computador continua reiniciando e postei a resposta da Microsoft la no tópico Malware. Como o computador está limpo e pela mensagem, quem me ajudava indicou esse forum para resolver, porque ele disse que se trata de problema de hardware. Se puderem me ajudar, fico grata.

segue a mensagem recebida da Microsoft:

 

 

 

  Stop (blue screen) error caused by a device or driver

You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.

The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.

Steps to solve this problem

right.gif

  1. Use Windows Update to check for and install updates:
    1.  

      globe16.png

       

      Note
      If Microsoft Update is installed, you'll be taken to the Microsoft Update website.

    2. Click Custom to check for available updates.

    3. In the left pane, under Select by Type, click each of the following links to view all available updates:

      < >

      High Priority

      Software, Optional

      Hardware, Optional

      Select the updates you want, click Review and install updates, and then click Install Updates.

  2. If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.

    right.gif

    Click Start, click Run, type msinfo32, and then click OK. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.

    globe16.png

  3. If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.

right.gif

Many blue screen errors can be caused by computer viruses or other types of malicious software.

If you have an antivírus program installed on your computer, make sure it is up to date with the latest antivírus definitions and perform a complete scan of your system. Check your antivírus product's website for information on getting the latest updates.

If you do not have antivírus software installed on your computer, we recommend using a web-based scanner to check your computer for malware. Many of the top antivírus software providers offer this service free of charge on their websites.

To see a list of Microsoft and third-party providers of antispyware, anti-malware, and antivírus software, go online to the following website:

globe16.png

To see a list of antivírus software vendors, go online to the following Knowledge Base article:

globe16.png

Tip_16x16.gif Tip
Consider scanning your computer using more than one web-based antivírus scanner, even if you have an antivírus program installed on your computer. This will help make sure that you are using the most up-to-date antivírus definitions and allows you to benefit from the different strengths of each antivírus software manufacturer. If you do run multiple antivírus products, make sure you run only one product at a time. Running multiple antivírus products simultaneously can produce incorrect results.

right.gif

You can help solve some computer problems and improve the performance of your computer by making sure that your hard drive has no errors.

  1. Tap or click Start, and then tap or click My Computer.

  2. Press and hold or right-click the hard drive that you want to check, and then tap or click Properties.

  3. Tap or click the Tools tab, and then, under Error-checking, tap or click Check Now.

    To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

    To perform a thorough disk check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the hard drive itself, and it can take much longer to complete.

    To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

  4. Tap or click Start.

    Depending upon the size of your hard drive, this might take several minutes or longer. For best results, don't use your computer for any other tasks while it's checking for errors.

    Note
    If you select Automatically fix file system errors for a disk that is in use (for example, the partition that contains Windows), you'll be prompted to reschedule the disk check for the next time you restart your computer.

    For more information, go online to read the following article:

    globe16.png

Steps to work around this problem

Warning_16x16.gifWarning
These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.

right.gif

If you received the blue screen error after adding a new hardware device or program, and downloading updates didn't solve the problem, try removing the device or program and restarting Windows. If removing the new device or program allows Windows to start without the error, contact the device or program's manufacturer to get product updates or to learn about any known issues with the device or program.

right.gif

If the blue screen error occurred after installing a system or program update, consider using the System Restore feature to remove the changes. System Restore uses "restore points" that have been saved on your computer to return your system to a point in time before the problem began. This won't fix the problem, but it can make your computer work again.

Do one of the following:

If Windows doesn't start:

  1. Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.

  2. Use your arrow keys to select Safe Mode with Command Prompt, and then press ENTER.

    For more information about safe mode start up options, go online to read an article in the Microsoft Knowledge Base:

    globe16.png

  3. If you are prompted to select a version of Windows, select the correct version, and then press ENTER.

  4. Log on to the computer using the Administrator account or an account that has administrator credentials.

  5. Type the following command at a command prompt, and then press ENTER:

    [systemroot]\system32\restore\rstrui.exe

    (Where [systemroot] is the drive and directory where your Windows system files are located -- for example, "C:\Windows")

  6. Follow the instructions that appear on the screen to restore the computer to an earlier state.

Or, if Windows starts:

  1. Log on to Windows using an administrator account.

  2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

  3. On the Welcome to System Restore page, select Restore my computer to an earlier time, and then click Next.

  4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. You might receive a message that lists configuration changes that System Restore will make. Review this list, and then click OK.

  5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows configuration, and then restarts the computer.

  6. Log on to the computer as an administrator.

  7. When the System Restore Restoration Complete page appears, click OK.

 

right.gif

 

The following steps can help determine what is causing a blue screen error and provide additional options for solving the problem. Try the above troubleshooting steps first before trying these advanced troubleshooting steps.

This section is intended for advanced computer users, such as software developers and network administrators. If you are not comfortable with advanced troubleshooting procedures, we recommend that you perform these steps with someone who is.

Step 1: Start Windows in safe mode

  1. Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.

  2. Use your arrow keys to select Safe Mode, and then press ENTER.

    For more information about safe mode start up options, go online to read the following article:

    globe16.png

  3. If you are prompted to select a version of Windows, select the correct version, and then press ENTER.

Step 2: Collect more information about your computer

To continue troubleshooting this problem, you will need to collect more information about your computer, and then use it to find more information online.

  1. right.gif

    Event Viewer is an advanced tool that displays detailed information about significant events on your computer. It can be helpful when troubleshooting problems and errors with Windows and other programs.
    1. Click Start, click Run, type EVENTVWR, and then click OK.

    2. Click Application.

    3. Click View, and then click Filter.

    4. In the Event Source drop-down menu, click any one of the following: Save DumpSystem Error, or Windows Error Reporting.

    5. In the Event ID field, type 1001, and then click OK.

    6. Review each event listed and write down the bugcheck code (for example, 0x000000D1 or 0x0000008E).

    7. Go to the next step to search the Internet for a solution.

  2. right.gif

    Use the information you collected in the previous step to search the Internet for more help. If you find troubleshooting steps, make sure that they apply to your specific computer before you follow them.

    1. Go online to search the Internet for specific bugcheck codes you found using Event Viewer. For example, search for "0x000000D1" or "0x0000008E."
    2. Go online to search the Internet for the driver name. For example, search for "portcls.sys."
    3. Go online to search the Internet using different combinations of text, such as "Blue Screen" or "Stop Error" along with the driver or device name. For example, you could search for "portcls.sys bluescreen".

Step 3: Roll back or disable the problem driver

  1. Start Device Manager. To do this, click Start, click Run, type devmgmt.msc, and then click OK.

  2. Based on the driver and device information you obtained in Step 2 above, double-click the device that you have determined might be causing the problem.

  3. If you think the problem was caused by a recent update of the driver, click the Driver tab, and then click the Roll Back Driver button. If the problem did not coincide with a recent updating of the driver, then click the Disable button instead.

Step 4: Determine whether a third-party program is causing the problem

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the General tab, click Selective Startup, clear the Load startup items check box, and then select the Load System Services check box.

  3. Click OK, and then restart the computer.

  4. If Windows starts, go to Step 5. If Windows does not start, go to Step 7.

Step 5: Identify the conflicting program

Because of the number of programs that might be listed, we recommend that you use the following process of elimination:

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the Startup tab.

  3. Select approximately half of the listed items, and then click OK.

  4. Restart the computer.

  5. If Windows does not start, restart Windows in safe mode.

  6. Repeat this process until you have identified the program that is causing the problem.

  7. Once you determine that a specific program is causing the problem, we recommend that you remove it if you are not using it.

    right.gif

    1. Click Start, click Control Panel, and then click Add or Remove Programs.

    2. Click Change or Remove Programs, click the program you want to remove, and then click Change/Remove or Remove.

      Note
      If the program that you want to uninstall isn't listed, it might not have been created for your version of Windows. To uninstall the program, check the info that came with the program or contact the manufacturer.

  8. If you do not want to remove the program, contact the software manufacturer for a solution to the problem.

Step 6: Disable all third-party services

Disable all third-party services to find out whether the problem is being caused by one of them.

Warning_16x16.gifWarning 
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.

  3. Click Disable all to disable the listed third-party services.

  4. Restart the computer and check to see if the problem has gone away. If it has, you know that one of the disabled third-party services is causing the problem. Go to step 7 to identify which service is causing the problem.

Step 7: Locate and disable the third-party service causing the problem

Warning_16x16.gifWarning 
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.

Because of the number of services that might be listed, we recommend that you use the following process of elimination:

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.

  3. Disable approximately half the services on the list, and then click OK.

  4. Restart the computer in normal mode.

    • If Windows starts, then the problem service is among those you disabled. Repeat the process of enabling services in msconfig and restarting Windows until you determine which one causes Windows to not start in normal mode (this is the service that is causing the problem).

    • If Windows does not start, then the problem service is among those you left enabled. Repeat the process of disabling services and restarting Windows until you determine which one causes Windows to start in normal mode (this is the service that is causing the problem).

  5.  

 



Leia mais: http://www.babooforum.com.br/forum/index.php?/topic/764869-solicito-análise-de-log/page-2#ixzz2HKFrdqII

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Olá, 

meu computador estava com virus, conflitos de programas e reiniciando a todo instante.

Pedi ajuda em Malware e  os virus foram eliminados. Porém o computador continua reiniciando e postei a resposta da Microsoft la no tópico Malware. Como o computador está limpo e pela mensagem, quem me ajudava indicou esse forum para resolver, porque ele disse que se trata de problema de hardware. Se puderem me ajudar, fico grata.

segue a mensagem recebida da Microsoft:

 

 

 

  Stop (blue screen) error caused by a device or driver

You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.

The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.

Steps to solve this problem

right.gif

  1. Use Windows Update to check for and install updates:
    1.  

      globe16.png

       

      Note

      If Microsoft Update is installed, you'll be taken to the Microsoft Update website.

    2. Click Custom to check for available updates.

    3. In the left pane, under Select by Type, click each of the following links to view all available updates:

      < >

      High Priority

      Software, Optional

      Hardware, Optional

      Select the updates you want, click Review and install updates, and then click Install Updates.

  2. If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.

    right.gif

    Click Start, click Run, type msinfo32, and then click OK. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.

    globe16.png

  3. If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.

right.gif

Many blue screen errors can be caused by computer viruses or other types of malicious software.

If you have an antivírus program installed on your computer, make sure it is up to date with the latest antivírus definitions and perform a complete scan of your system. Check your antivírus product's website for information on getting the latest updates.

If you do not have antivírus software installed on your computer, we recommend using a web-based scanner to check your computer for malware. Many of the top antivírus software providers offer this service free of charge on their websites.

To see a list of Microsoft and third-party providers of antispyware, anti-malware, and antivírus software, go online to the following website:

globe16.png

To see a list of antivírus software vendors, go online to the following Knowledge Base article:

globe16.png

Tip_16x16.gif Tip

Consider scanning your computer using more than one web-based antivírus scanner, even if you have an antivírus program installed on your computer. This will help make sure that you are using the most up-to-date antivírus definitions and allows you to benefit from the different strengths of each antivírus software manufacturer. If you do run multiple antivírus products, make sure you run only one product at a time. Running multiple antivírus products simultaneously can produce incorrect results.

right.gif

You can help solve some computer problems and improve the performance of your computer by making sure that your hard drive has no errors.

  1. Tap or click Start, and then tap or click My Computer.

  2. Press and hold or right-click the hard drive that you want to check, and then tap or click Properties.

  3. Tap or click the Tools tab, and then, under Error-checking, tap or click Check Now.

    To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

    To perform a thorough disk check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the hard drive itself, and it can take much longer to complete.

    To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

  4. Tap or click Start.

    Depending upon the size of your hard drive, this might take several minutes or longer. For best results, don't use your computer for any other tasks while it's checking for errors.

    Note

    If you select Automatically fix file system errors for a disk that is in use (for example, the partition that contains Windows), you'll be prompted to reschedule the disk check for the next time you restart your computer.

    For more information, go online to read the following article:

    globe16.png

Steps to work around this problem

Warning_16x16.gifWarning

These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.

right.gif

If you received the blue screen error after adding a new hardware device or program, and downloading updates didn't solve the problem, try removing the device or program and restarting Windows. If removing the new device or program allows Windows to start without the error, contact the device or program's manufacturer to get product updates or to learn about any known issues with the device or program.

right.gif

If the blue screen error occurred after installing a system or program update, consider using the System Restore feature to remove the changes. System Restore uses "restore points" that have been saved on your computer to return your system to a point in time before the problem began. This won't fix the problem, but it can make your computer work again.

Do one of the following:

If Windows doesn't start:

  1. Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.

  2. Use your arrow keys to select Safe Mode with Command Prompt, and then press ENTER.

    For more information about safe mode start up options, go online to read an article in the Microsoft Knowledge Base:

    globe16.png

  3. If you are prompted to select a version of Windows, select the correct version, and then press ENTER.

  4. Log on to the computer using the Administrator account or an account that has administrator credentials.

  5. Type the following command at a command prompt, and then press ENTER:

    [systemroot]\system32\restore\rstrui.exe

    (Where [systemroot] is the drive and directory where your Windows system files are located -- for example, "C:\Windows")

  6. Follow the instructions that appear on the screen to restore the computer to an earlier state.

Or, if Windows starts:

  1. Log on to Windows using an administrator account.

  2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

  3. On the Welcome to System Restore page, select Restore my computer to an earlier time, and then click Next.

  4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. You might receive a message that lists configuration changes that System Restore will make. Review this list, and then click OK.

  5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows configuration, and then restarts the computer.

  6. Log on to the computer as an administrator.

  7. When the System Restore Restoration Complete page appears, click OK.

 

right.gif

 

The following steps can help determine what is causing a blue screen error and provide additional options for solving the problem. Try the above troubleshooting steps first before trying these advanced troubleshooting steps.

This section is intended for advanced computer users, such as software developers and network administrators. If you are not comfortable with advanced troubleshooting procedures, we recommend that you perform these steps with someone who is.

Step 1: Start Windows in safe mode

  1. Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.

  2. Use your arrow keys to select Safe Mode, and then press ENTER.

    For more information about safe mode start up options, go online to read the following article:

    globe16.png

  3. If you are prompted to select a version of Windows, select the correct version, and then press ENTER.

Step 2: Collect more information about your computer

To continue troubleshooting this problem, you will need to collect more information about your computer, and then use it to find more information online.

  1. right.gif

    Event Viewer is an advanced tool that displays detailed information about significant events on your computer. It can be helpful when troubleshooting problems and errors with Windows and other programs.
    1. Click Start, click Run, type EVENTVWR, and then click OK.

    2. Click Application.

    3. Click View, and then click Filter.

    4. In the Event Source drop-down menu, click any one of the following: Save DumpSystem Error, or Windows Error Reporting.

    5. In the Event ID field, type 1001, and then click OK.

    6. Review each event listed and write down the bugcheck code (for example, 0x000000D1 or 0x0000008E).

    7. Go to the next step to search the Internet for a solution.

  2. right.gif

    Use the information you collected in the previous step to search the Internet for more help. If you find troubleshooting steps, make sure that they apply to your specific computer before you follow them.

    1. Go online to search the Internet for specific bugcheck codes you found using Event Viewer. For example, search for "0x000000D1" or "0x0000008E."
    2. Go online to search the Internet for the driver name. For example, search for "portcls.sys."
    3. Go online to search the Internet using different combinations of text, such as "Blue Screen" or "Stop Error" along with the driver or device name. For example, you could search for "portcls.sys bluescreen".

Step 3: Roll back or disable the problem driver

  1. Start Device Manager. To do this, click Start, click Run, type devmgmt.msc, and then click OK.

  2. Based on the driver and device information you obtained in Step 2 above, double-click the device that you have determined might be causing the problem.

  3. If you think the problem was caused by a recent update of the driver, click the Driver tab, and then click the Roll Back Driver button. If the problem did not coincide with a recent updating of the driver, then click the Disable button instead.

Step 4: Determine whether a third-party program is causing the problem

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the General tab, click Selective Startup, clear the Load startup items check box, and then select the Load System Services check box.

  3. Click OK, and then restart the computer.

  4. If Windows starts, go to Step 5. If Windows does not start, go to Step 7.

Step 5: Identify the conflicting program

Because of the number of programs that might be listed, we recommend that you use the following process of elimination:

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the Startup tab.

  3. Select approximately half of the listed items, and then click OK.

  4. Restart the computer.

  5. If Windows does not start, restart Windows in safe mode.

  6. Repeat this process until you have identified the program that is causing the problem.

  7. Once you determine that a specific program is causing the problem, we recommend that you remove it if you are not using it.

    right.gif

    1. Click Start, click Control Panel, and then click Add or Remove Programs.

    2. Click Change or Remove Programs, click the program you want to remove, and then click Change/Remove or Remove.

      Note

      If the program that you want to uninstall isn't listed, it might not have been created for your version of Windows. To uninstall the program, check the info that came with the program or contact the manufacturer.

  8. If you do not want to remove the program, contact the software manufacturer for a solution to the problem.

Step 6: Disable all third-party services

Disable all third-party services to find out whether the problem is being caused by one of them.

Warning_16x16.gifWarning 

The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.

  3. Click Disable all to disable the listed third-party services.

  4. Restart the computer and check to see if the problem has gone away. If it has, you know that one of the disabled third-party services is causing the problem. Go to step 7 to identify which service is causing the problem.

Step 7: Locate and disable the third-party service causing the problem

Warning_16x16.gifWarning 

The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.

Because of the number of services that might be listed, we recommend that you use the following process of elimination:

  1. Click Start, click Run, type msconfig, and then click OK.

  2. Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.

  3. Disable approximately half the services on the list, and then click OK.

  4. Restart the computer in normal mode.

    • If Windows starts, then the problem service is among those you disabled. Repeat the process of enabling services in msconfig and restarting Windows until you determine which one causes Windows to not start in normal mode (this is the service that is causing the problem).

    • If Windows does not start, then the problem service is among those you left enabled. Repeat the process of disabling services and restarting Windows until you determine which one causes Windows to start in normal mode (this is the service that is causing the problem).

  5.  

 

 

Leia mais: http://www.babooforum.com.br/forum/index.php?/topic/764869-solicito-análise-de-log/page-2#ixzz2HKFrdqII

 

Se já passou por diagnósticos, deve ter usado programas como Combo Fix, Spybot (ou outro anti-spyware), antí-virus (online scan também). Analisado Logs do HijackThis, eliminado programas e executáveis indesejáveis pelo msconfig também. Caso não, execute o procedimento que faltou. Se o teu PC está limpo, há, ainda, a possibilidade do sistema operacional ter algum arquivo danificado. Sendo assim, uma restauração do sistema, para um ponto anterior às reinicializações, resolveria o teu problema.Pode, também, fazer um teste, iniciando o computador em modo de segurança (apertando f8 durante o boot e selecionando a opção iniciar em modo de segurança). Feito isso, veja se vai reinicializar. Nesse o modo, o computador inicia apenas os arquivos necessários para o funcionamento, não iniciando executáveis indesejáveis.

Caso não seja problema de software, e sim hardware, pode estar relacionada a vários componentes, dentre eles, temos alguns bem comuns como: fonte e processador. Este, pode fazer a máquina reiniciar por superaquecimento. O ideal é sondar a temperatura dele através de algum software e ver quais são os "piques" que ele dá quando está em pleno funcionamento, isto é, quando está executando, simultaneamente, diversos softwares.

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Desculpe ,

Zalgo.

Não entendi muito bem sua resposta. Todos os procedimentos indicados por Mr. Mi.  de Malware foram feitos com sucesso.

Acredito e confio plenamente no trabalho dele. Então, depois de tantos logs, análises e procedimentos... se ele disse que se trata de hardware..... Não ponho dúvudas nas palavras dele, de jeito nenhum. Para mim ele é um mestre, profissional de alto gabarito.

Por favor seja mais claro nas definições,

Obrigada pela resposta.

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Desculpe , Zalgo.

Não entendi muito bem sua resposta. Todos os procedimentos indicados por Mr. Mi.  de Malware foram feitos com sucesso.

Acredito e confio plenamente no trabalho dele. Então, depois de tantos logs, análises e procedimentos... se ele disse que se trata de hardware..... Não ponho dúvudas nas palavras dele, de jeito nenhum. Para mim ele é um mestre, profissional de alto gabarito.

Por favor seja mais claro nas definições,

Obrigada pela resposta.

 

Não o conheço, porém não quero causar nenhum mal estar entre vocês, certamente ele deve ser um excelente profissional. Se você tem covicção do seu diagnóstico, sigamos em frente. O ideal seria você desabilitar a reinicialização automática do sistema em caso de erro. Isso pode ser feito nas propriedades avançadas do "Meu computador", na guia avançado>Inicialização e Recuperação. Na sessão "Falha do sistema" desmarque a opção "Reiniciar automaticamente". Feito isso, se for problema de sistema, duas coisas podem acontecer, o sistema pode parar de reiniciar ou, em caso de falha crítica, pode emitir uma das famosas telas azuis. Caso emita, anote o código e os parâmetros do erro e relate no post.

Editado por Zalgo

''

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Mas se ficar na tela azul, reinicio o PC e ele volta normal? Ou faço o que?

 

A tela azul emitirá um erro e um parâmetro que podem ser muitíssimo úteis para identificação do problema, pode sinalizar se é hardware ou software e "luzes" para a sua resolução. Na tela azul o PC fica literalmente travado, só sendo possível a reinicialização através do botão. Uma vez anotado o erro, inicia-se o processo de pesquisa do mesmo e de seus parâmetros - um mesmo erro pode ter vários parâmetros e soluções diferentes. Caso o PC reinicialize sem sinalizar nada, nenhuma tela azul, possivelmente você tem algum hardware com problema. Se você sabe manusiar as peças e tem entendimento de hardware, pode verificar as conecções dos drivers, e limpar a memória, que são procedimentos básicos. Caso não tenha, certamente o ideal seria levar à assistência técnica.

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    • Zoek.exe v5.0.0.1 Updated 27-09-2015
      Tool run by P‚rcio on 29/05/2017 at 18:36:50,46.
      Microsoft Windows 10 Enterprise 10.0.14393  x64
      Running in: Normal Mode No Internet Access Detected
      Launched: C:\Users\PRCIO~1\Documents\Meus Downloads\zoek.exe [Scan all users] [Script inserted]  ==== Older Logs ====================== C:\zoek-results2017-05-29-172506.log    1219 bytes ==== System Restore Info ====================== 29/05/2017 18:42:32 Zoek.exe System Restore Point Created Successfully. ==== Reset Hosts File ====================== # Copyright (c) 1993-2006 Microsoft Corp. 

      # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. 

      # This file contains the mappings of IP addresses to host names. Each 
      # entry should be kept on an individual line. The IP address should 
      # be placed in the first column followed by the corresponding host name. 
      # The IP address and the host name should be separated by at least one 
      # space. 

      # Additionally, comments (such as these) may be inserted on individual 
      # lines or following the machine name denoted by a '#' symbol. 

      # For example: 

      #      102.54.94.97     rhino.acme.com          # source server 
      #       38.25.63.10     x.acme.com              # x client host 
       
      127.0.0.1       localhost  ==== Empty Folders Check ====================== C:\PROGRA~2\AlphaGo deleted successfully
      C:\PROGRA~2\MPC-HC deleted successfully
      C:\PROGRA~3\SoftwareDistribution deleted successfully
      C:\Windows\serviceprofiles\networkservice\AppData\Local\Maps deleted successfully
      C:\Windows\serviceprofiles\networkservice\AppData\Local\PeerDistPub deleted successfully
      C:\Windows\serviceprofiles\networkservice\AppData\Local\PeerDistRepub deleted successfully ==== Deleting CLSID Registry Keys ======================
      ==== Deleting CLSID Registry Values ======================
      ==== Deleting Services ======================
      ==== FireFox Fix ====================== Deleted from C:\Users\PRCIO~1\AppData\Roaming\Profiles\Wogeph.default\prefs.js:
      user_pref("browser.startup.homepage", "https://news.google.com.br/"); Added to C:\Users\PRCIO~1\AppData\Roaming\Profiles\Wogeph.default\prefs.js:
      user_pref("browser.startup.homepage", "about:home");
      user_pref("browser.newtab.url", "about:newtab"); ==== Deleting Files \ Folders ====================== C:\PROGRA~2\AlphaGo not found
      C:\PROGRA~2\MPC-HC not found
      C:\PROGRA~3\DivX deleted
      C:\PROGRA~2\COMMON~1\DVDVideoSoft\bin deleted
      C:\PROGRA~2\TextAloud deleted
      C:\PROGRA~3\Package Cache deleted
      C:\Windows\SysWow64\extensions deleted
      C:\Users\PRCIO~1\AppData\Roaming\Profiles\Wogeph.default\jetpack deleted
      "C:\Windows\Installer\fc6d52c.msi" deleted ==== Firefox Start and Search pages ====================== ProfilePath: C:\Users\PRCIO~1\AppData\Roaming\Profiles\Wogeph.default
      user_pref("browser.startup.homepage", "about:home");
      user_pref("browser.newtab.url", "about:newtab"); ==== Firefox Extensions ====================== ProfilePath: C:\Users\PRCIO~1\AppData\Roaming\Profiles\Wogeph.default
      - United States English Spellchecker - %ProfilePath%\extensions\en-US@dictionaries.addons.mozilla.org ==== Firefox Plugins ======================
      ==== Chromium Look ======================
      HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
      efaidnbmnnnibpcajpcglclefindmkaj - No path found[] ==== Set IE to Default ====================== Old Values:
      [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
      "DefaultScope"="{33BB0A4E-99AF-4226-BDF6-49120163DE86}"
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}] not found New Values:
      [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
      "Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
      "DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}" ==== All HKCU SearchScopes ====================== HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
      {012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
      {0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02" ==== Reset Google Chrome ====================== Nothing found to reset ==== Deleting CLSID Registry Keys ====================== HKEY_USERS\S-1-5-21-1533292296-4279883253-1430645996-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F053C368-5458-45B2-9B4D-D8914BDDDBFF} deleted successfully
      HKEY_USERS\S-1-5-21-1533292296-4279883253-1430645996-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{F053C368-5458-45B2-9B4D-D8914BDDDBFF} deleted successfully
      HKEY_USERS\S-1-5-21-1533292296-4279883253-1430645996-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_USERS\S-1-5-21-1533292296-4279883253-1430645996-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_USERS\S-1-5-21-1533292296-4279883253-1430645996-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} deleted successfully
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F053C368-5458-45B2-9B4D-D8914BDDDBFF} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Extensions\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_CLASSES_ROOT\CLSID\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA} deleted successfully
      HKEY_CLASSES_ROOT\CLSID\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} deleted successfully
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} deleted successfully ==== Deleting CLSID Registry Values ====================== HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\{F053C368-5458-45B2-9B4D-D8914BDDDBFF} deleted successfully ==== shortcuts on All Users Desktop ====================== C:\Users\Public\Desktop\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe 
      C:\Users\Public\Desktop\Malwarebytes.lnk - C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe  ==== shortcuts in Users Start Menu ====================== C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\TextAloud.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Declaração de residência.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FreeFileSync.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Logos Bible Software.lnk -  
      C:\Users\Pércio\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive - Missão Novas Tribos do Brasil.lnk -   ==== shortcuts in All Users Start Menu ====================== C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Acrobat Reader DC.lnk - C:\Windows\Installer\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}\SC_Reader.ico 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk - C:\Program Files (x86)\Footjane\Application\chrome.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk - C:\Program Files (x86)\Firefox\Firefox.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Configurar Java.lnk - C:\Program Files (x86)\Java\jre1.8.0_131\bin\javacpl.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Sobre o Java.lnk - C:\Program Files (x86)\Java\jre1.8.0_131\bin\javacpl.exe -tab about
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Verificar Atualizações.lnk -  
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\Malwarebytes.lnk - C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\Uninstall Malwarebytes.lnk - C:\Program Files (x86)\Malwarebytes\Anti-Malware\unins000.exe  ==== Reset IE Proxy ====================== Value(s) before fix:
      "ProxyOverride"="*.local"
      "ProxyEnable"=dword:00000000 Value(s) after fix:
      "ProxyEnable"=dword:00000000 ==== Deleting Registry Keys ====================== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D816BDC920F4DAC47B349876F77EDA9E deleted successfully
      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2C652C0A-EC71-4797-8077-F67649177AB0} deleted successfully
      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{97D2FBF4-72CF-4DD6-8DA8-26710BC7BE71} deleted successfully
      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{9CDB618D-4F02-4CAD-B743-89677FE7ADE9} deleted successfully
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D816BDC920F4DAC47B349876F77EDA9E deleted successfully
      HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\4FBF2D79FC276DD4D88A6217B07CEB17 deleted successfully
      HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\A0C256C217CE797408776F679471A70B deleted successfully ==== Empty IE Cache ====================== C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
      C:\Users\Administrador\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Users\Administrador\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Users\Default User\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Users\USURIO~1\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully ==== Empty FireFox Cache ====================== No FireFox Profiles found ==== Empty Chrome Cache ====================== No Chrome User Data found ==== Empty All Flash Cache ====================== No Flash Cache Found ==== Empty All Java Cache ====================== No Java Cache Found ==== C:\zoek_backup content ====================== C:\zoek_backup (files=106 folders=48 50496894 bytes) ==== Empty Temp Folders ====================== C:\Windows\Temp will be emptied at reboot ==== After Reboot ====================== ==== Empty Temp Folders ====================== C:\Windows\Temp successfully emptied
      C:\Users\PRCIO~1\AppData\Local\Temp successfully emptied ==== Empty Recycle Bin ====================== C:\$RECYCLE.BIN successfully emptied ==== EOF on 29/05/2017 at 23:26:46,22 ======================
        Logfile of Trend Micro HijackThis v2.0.4
      Scan saved at 23:35:20, on 29/05/2017
      Platform: Unknown Windows (WinNT 6.02.1008)
      MSIE: Internet Explorer v11.0 (11.00.14393.0953)
      Boot mode: Normal Running processes:
      C:\PROGRA~2\GbPlugin\GbpSv.exe
      C:\Users\Pércio\AppData\Local\Microsoft\OneDrive\OneDrive.exe
      C:\Windows\SysWOW64\Watchdata\Watchdata Brazil CSP v1.0\BBCertM32.exe
      C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
      C:\Program Files (x86)\LG Software\LG Smart Share\Update\SmartShareTray.exe
      C:\Users\Pércio\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.com
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
      O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_131\bin\ssv.dll
      O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll
      O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Program Files (x86)\GbPlugin\gbiehcef.dll
      O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_131\bin\jp2ssv.dll
      O4 - HKLM\..\Run: [wdbraz_certm] C:\Windows\SysWOW64\Watchdata\Watchdata Brazil CSP v1.0\BBCertM32.exe
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
      O4 - HKCU\..\Run: [OneDrive] "C:\Users\Pércio\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
      O4 - HKUS\S-1-5-18\..\Run: []  (User 'SISTEMA')
      O4 - HKUS\.DEFAULT\..\Run: []  (User 'Default user')
      O8 - Extra context menu item: &Enviar para o OneNote - res://C:\Program Files\Microsoft Office\Office16\ONBttnIE.dll/105
      O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\Program Files\Microsoft Office\Office16\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
      O9 - Extra button: (no name) - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
      O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
      O15 - Trusted Zone: www.bancobrasil.com.br
      O15 - Trusted Zone: www14.bancobrasil.com.br
      O15 - Trusted Zone: www2.bancobrasil.com.br
      O15 - Trusted Zone: aapj.bb.com.br
      O15 - Trusted Zone: seg.bb.com.br
      O15 - Trusted Zone: www.bb.com.br
      O15 - Trusted Zone: http://www.bb.com.br
      O15 - Trusted Zone: http://www.caixa.gov.br
      O15 - Trusted Zone: cloud.gastecnologia.com.br
      O18 - Protocol: mso-minsb.16 - {3459B272-CC19-4448-86C9-DDC3B4B2FAD3} - C:\Program Files (x86)\Microsoft Office\Office16\MSOSB.DLL
      O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\Office16\MSOSB.DLL
      O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
      O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
      O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\MSOXMLMF.DLL
      O20 - Winlogon Notify:  GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll
      O20 - Winlogon Notify:  GbPluginCef - C:\Program Files (x86)\GbPlugin\gbiehCef.dll
      O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
      O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
      O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
      O23 - Service: Serviço do Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
      O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
      O23 - Service: Digital Wave Update Service (DigitalWave.Update.Service) - Digital Wave Ltd. - C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\app_updater.exe
      O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
      O23 - Service: Energy Server Service WILLAMETTE (ESRV_SVC_WILLAMETTE) - Unknown owner - C:\Program Files\Intel\SUR\WILLAMETTE\ESRV\esrv_svc.exe
      O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
      O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
      O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
      O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
      O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
      O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
      O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
      O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
      O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
      O23 - Service: Intel(R) System Usage Report Service SystemUsageReportSvc_WILLAMETTE (SystemUsageReportSvc_WILLAMETTE) - Unknown owner - C:\Program Files (x86)\Intel Driver Update Utility\SUR\SurSvc.exe
      O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
      O23 - Service: User Energy Server Service WILLAMETTE (USER_ESRV_SVC_WILLAMETTE) - Unknown owner - C:\Program Files\Intel\SUR\WILLAMETTE\ESRV\esrv_svc.exe
      O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
      O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
      O23 - Service: Warsaw Technology - GAS Tecnologia LTDA - C:\Program Files\Diebold\Warsaw\core.exe
      O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
      O23 - Service: Watchdata CCID Moniter v3.4 (WDBrazMonitor34) - Beijing WatchData System Co., Ltd. - C:\Windows\SysWOW64\Watchdata\Watchdata Brazil CSP v1.0\WDBrazMon34.exe
      O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
      O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
      O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
      O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) --
      End of file - 9818 bytes
       
    • Pessoal,  O que voces acham do Chromebook? e do ChromeOS? vale a pena mesmo? da para substituir um notebook com Windows? ja vi videos no YouTube sobre o sistema e o Chromebook, falando bem dele, pela questao de ser leve, pequeno, e pratico. O unico porem e que ele não trabalha offline, ou seja uma boa parte dos apps do ChromeOS ainda depende de conexao a internet, e não da para colocar Modem 3G nele. Vi também que recentemente a Google Liberou uma Atualizacao que torna o Chromebook compativel com os Apps do Android. Sao todos os modelos, ou so alguns? e aqueles da Samsung? pelo que eu vi ate agora no Brasil so vende dele. Eu tenho uma colega de trabalho que quer um notebook novo, mas barato, ate indiquei o Chromebook, por ser mais barato do que os com o Windows. Sera que um usuario que sempre usou Windows, consegue se acostumar? usei Linux, mas acabei voltando ao Windows por ser acostumado com ele. Mas um dia poderia voltar a usar.. Sera que também um Universitario consegue usar um Chromebook? ao inves de carregar notebook pesado na mochila?     
    • ok, concluido... Seguem logs
      Zoek.exe v5.0.0.1 Updated 27-09-2015
      Tool run by MIG on 29/05/2017 at 19:35:59,75.
      Microsoft Windows 10 Home Single Language 10.0.14393  x64
      Running in: Normal Mode No Internet Access Detected
      Launched: C:\Users\MIG\Desktop\zoek.exe [Scan all users] [Script inserted]  ==== System Restore Info ====================== 29/05/2017 19:38:24 Zoek.exe System Restore Point Created Successfully. ==== Reset Hosts File ====================== # Copyright (c) 1993-2006 Microsoft Corp. 

      # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. 

      # This file contains the mappings of IP addresses to host names. Each 
      # entry should be kept on an individual line. The IP address should 
      # be placed in the first column followed by the corresponding host name. 
      # The IP address and the host name should be separated by at least one 
      # space. 

      # Additionally, comments (such as these) may be inserted on individual 
      # lines or following the machine name denoted by a '#' symbol. 

      # For example: 

      #      102.54.94.97     rhino.acme.com          # source server 
      #       38.25.63.10     x.acme.com              # x client host 
       
      127.0.0.1       localhost  ==== Empty Folders Check ====================== C:\PROGRA~2\Cisco deleted successfully
      C:\PROGRA~2\IObit deleted successfully
      C:\PROGRA~2\COMMON~1\SWF Studio deleted successfully
      C:\Program Files\Common Files\Intel deleted successfully
      C:\PROGRA~3\Comms deleted successfully
      C:\PROGRA~3\FreePDF deleted successfully
      C:\PROGRA~3\HPSSUPPLY deleted successfully
      C:\PROGRA~3\SoftwareDistribution deleted successfully
      C:\Users\MIG\AppData\Local\ActiveSync deleted successfully
      C:\Users\MIG\AppData\Local\CrashDumps deleted successfully
      C:\Users\MIG\AppData\Local\EmieSiteList deleted successfully
      C:\Users\MIG\AppData\Local\EmieUserList deleted successfully
      C:\Users\MIG\AppData\Local\FreePDF_XP deleted successfully
      C:\Users\MIG\AppData\Local\softthinks deleted successfully
      C:\Windows\serviceprofiles\networkservice\AppData\Local\Maps deleted successfully ==== Deleting CLSID Registry Keys ======================
      ==== Deleting CLSID Registry Values ======================
      ==== Deleting Services ======================
      ==== FireFox Fix ====================== Deleted from C:\Users\MIG\AppData\Roaming\Mozilla\Firefox\Profiles\s49zti2m.default\prefs.js:
      user_pref("browser.startup.homepage", "https://esaj.tjsc.jus.br");
      user_pref("browser.search.defaultenginename", "Pesquisa segura");
      user_pref("browser.search.selectedEngine", "Pesquisa segura");
      user_pref("browser.search.order.1", "Pesquisa segura"); Added to C:\Users\MIG\AppData\Roaming\Mozilla\Firefox\Profiles\s49zti2m.default\prefs.js:
      user_pref("browser.startup.homepage", "about:home");
      user_pref("browser.newtab.url", "about:newtab"); ==== Deleting Files \ Folders ====================== C:\PROGRA~2\Cisco not found
      C:\PROGRA~2\IObit not found
      C:\Users\MIG\AppData\Roaming\CertiPlugin deleted
      C:\HijackThis.exe deleted
      C:\PROGRA~3\{05EE3202-A879-4F9D-895C-AC535855E0A9} deleted
      C:\PROGRA~3\Package Cache deleted
      C:\Users\MIG\AppData\Roaming\Mozilla\Firefox\Profiles\s49zti2m.default\jetpack deleted ==== Firefox Start and Search pages ====================== ProfilePath: C:\Users\MIG\AppData\Roaming\Mozilla\Firefox\Profiles\s49zti2m.default
      user_pref("browser.startup.homepage", "about:home");
      user_pref("browser.newtab.url", "about:newtab"); ==== Firefox Extensions ====================== ProfilePath: C:\Users\MIG\AppData\Roaming\Mozilla\Firefox\Profiles\s49zti2m.default
      - Undetermined - %ProfilePath%\extensions\jid1-7c0u85jo0esrpQ@jetpack.xpi AppDir: C:\Program Files\Mozilla Firefox
      - Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} AppDir: C:\Program Files (x86)\Mozilla Firefox
      - Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} ==== Firefox Plugins ====================== Profilepath: C:\Users\MIG\AppData\Roaming\Mozilla\Firefox\Profiles\s49zti2m.default
      E3B4EA121F7BDEB0F6366E2BA9608CB5    - C:\Users\MIG\AppData\Local\Citrix\Plugins\104\npappdetector.dll -    Citrix Online Web Deployment Plugin 1.0.0.104
      ==== Chromium Look ======================
      HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
      efaidnbmnnnibpcajpcglclefindmkaj - No path found[] Video Downloader - MIG\AppData\Local\Google\Chrome\User Data\Default\Extensions\aiimdkdngfcipjohbjenkahhlhccpdbc
      Invite All Friends on Facebook - MIG\AppData\Local\Google\Chrome\User Data\Default\Extensions\inmmhkeajgflmokoaaoadgkhhmibjbpj
      Certisign - MIG\AppData\Local\Google\Chrome\User Data\Default\Extensions\jjoehgfmpefldljiipnmgnfmcbfjkaad
      videospeed - MIG\AppData\Local\Google\Chrome\User Data\Default\Extensions\nffaoalbilbmmfgbnbgppjihopabppdk
      Chrome Media Router - MIG\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm ==== Chromium Fix ====================== C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Extensions\aiimdkdngfcipjohbjenkahhlhccpdbc deleted successfully
      C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_aiimdkdngfcipjohbjenkahhlhccpdbc_0.localstorage deleted successfully ==== Set IE to Default ====================== Old Values:
      [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
      "Start Page"="http://dell15.msn.com/?PC=DCTE"
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
      "DefaultScope"="{7C30465E-24AA-4D3F-A6B3-11659B28C8B4}"
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{7C30465E-24AA-4D3F-A6B3-11659B28C8B4}] not found New Values:
      [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
      "Start Page"="http://dell15.msn.com/?PC=DCTE"
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
      "DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}" ==== All HKCU SearchScopes ====================== HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
      {012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
      {0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02" ==== Reset Google Chrome ====================== C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Preferences was reset successfully
      C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences was reset successfully
      C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully
      C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Web Data-journal was reset successfully ==== shortcuts on Users Desktops ====================== C:\Users\MIG\Desktop\Dropbox.lnk - C:\Program Files (x86)\Dropbox\Client\Dropbox.exe /home
      C:\Users\MIG\Desktop\FLV-Media-Player.lnk - C:\Users\MIG\AppData\Roaming\Microsoft\Installer\{AB7A5DBA-BC45-489A-B4D2-2E8F8CABB9EA}\DesktopIcon.exe 
      C:\Users\MIG\Desktop\Google Chrome.lnk - C:\Users\MIG\AppData\Local\Google\Chrome\Application\chrome.exe 
      C:\Users\MIG\Desktop\Manual do PROJEF.lnk - C:\EXCEL\Juizado Cível\Manual\Manual do PROJEF.doc 
      C:\Users\MIG\Desktop\Microsoft Office Word 2007.lnk - C:\Windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\wordicon.exe 
      C:\Users\MIG\Desktop\PROJEF Programa Cálculos Judiciais.lnk -  
      C:\Users\MIG\Desktop\x64\x64\Setup - Atalho.lnk - C:\Users\MIG\Desktop\x64\x64\Setup.exe  ==== shortcuts on All Users Desktop ====================== C:\Users\Public\Desktop\Acrobat Reader DC.lnk - C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe 
      C:\Users\Public\Desktop\Avast Free antivírus.lnk - C:\Program Files\AVAST Software\Avast\AvastUI.exe 
      C:\Users\Public\Desktop\Avast SafeZone Browser.lnk - C:\Program Files\AVAST Software\SZBrowser\launcher.exe 
      C:\Users\Public\Desktop\Camtasia Studio 8.lnk - C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaStudio.exe 
      C:\Users\Public\Desktop\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe 
      C:\Users\Public\Desktop\Corel CAPTURE X8 (64-Bit).lnk - c:\Windows\Installer\{1253ED86-69FD-4A7B-BDF2-96A522583A88}\NewShortcut8_65BCA6E0337A452DA55C0654EAAD7A0B.exe 
      C:\Users\Public\Desktop\Corel CONNECT X8 (64-Bit).lnk - C:\Program Files (x86)\Corel\CorelDRAW Graphics Suite X8\Connect64\Connect.exe 
      C:\Users\Public\Desktop\Corel Font Manager X8 (64-Bit).lnk - C:\Program Files (x86)\Corel\CorelDRAW Graphics Suite X8\Programs64\FontManager.exe 
      C:\Users\Public\Desktop\Corel PHOTO-PAINT X8 (64-Bit).lnk - c:\Windows\Installer\{04D8C47E-C0FE-4CA5-8878-91ECD9552109}\NewShortcut2_EBB51BFEE10948A888CB7ADF96E8EC80.exe 
      C:\Users\Public\Desktop\CorelDRAW X8 (64-Bit).lnk - c:\Windows\Installer\{A66E09BB-9892-421D-9EB9-311D12AA5244}\NewShortcut1_68427AB8B2C044C58AA777A4C3F75634.exe 
      C:\Users\Public\Desktop\HP Support Assistant.lnk - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe /p 2
      C:\Users\Public\Desktop\Intel(R) HD Graphics Control Panel.lnk - C:\Windows\system32\GfxUIEx.exe 
      C:\Users\Public\Desktop\IRPF2017 - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País.lnk -  
      C:\Users\Public\Desktop\Malwarebytes.lnk - C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe 
      C:\Users\Public\Desktop\Mozilla Firefox.lnk - C:\Program Files (x86)\Mozilla Firefox\firefox.exe 
      C:\Users\Public\Desktop\Shop for HP Supplies.lnk - C:\Program Files (x86)\HP\HPSSUPPLY\hpqSSupply.exe 
      C:\Users\Public\Desktop\Skype.lnk - C:\Windows\Installer\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}\SkypeIcon.exe 
      C:\Users\Public\Desktop\VLC media player.lnk - C:\Program Files\VideoLAN\VLC\vlc.exe  ==== shortcuts in Users Start Menu ====================== C:\Users\MIG\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk - C:\Users\MIG\AppData\Local\Google\Chrome\Application\chrome.exe 
      C:\Users\MIG\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk - C:\Users\MIG\AppData\Local\Microsoft\OneDrive\OneDrive.exe 
      C:\Users\MIG\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Programas RFB2017\IRPF - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País\Desinstalar IRPF2017.lnk -   ==== shortcuts in All Users Start Menu ====================== C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Acrobat Reader DC.lnk - C:\Windows\Installer\{AC76BA86-7AD7-1046-7B44-AC0F074E4100}\SC_Reader.ico 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avast Free antivírus.lnk - C:\Program Files\AVAST Software\Avast\AvastUI.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avast SafeZone Browser.lnk - C:\Program Files\AVAST Software\SZBrowser\launcher.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\doPDF 8\doPDF 8 Getting Started.lnk - C:\Program Files (x86)\Softland\novaPDF 8\Driver\StartupDo.exe /oem=doPdf8_Softland
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\doPDF 8\doPDF 8 Help.lnk - C:\ProgramData\Softland\novaPDF 8\doPdf8_Softland\doPdf8_Softland.chm 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dropbox\Dropbox.lnk - C:\Program Files (x86)\Dropbox\Client\Dropbox.exe /home
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreePDF\FreePDF Assistant.lnk - C:\Program Files (x86)\FreePDF_XP\fpassist.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreePDF\FreePDF Config.lnk - C:\Program Files (x86)\FreePDF_XP\fpucnfg.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreePDF\FreePDF Handbuch (de).lnk - C:\Program Files (x86)\FreePDF_XP\FreePDFde.pdf 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreePDF\FreePDF Join.lnk - C:\Program Files (x86)\FreePDF_XP\fpjoin.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreePDF\FreePDF Manual (en).lnk - C:\Program Files (x86)\FreePDF_XP\FreePDFen.pdf 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreePDF\FreePDF.lnk - C:\Program Files (x86)\FreePDF_XP\freepdf.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\Shop for HP Supplies.lnk - C:\Program Files (x86)\HP\HPSSUPPLY\hpqSSupply.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet Professional P1100 Series\Configuração sem fio.lnk -  
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet Professional P1100 Series\Desinstalar.lnk - C:\Program Files (x86)\HP\HP LaserJet P1100 Series\Uninstall.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet Professional P1100 Series\Guia da HP LaserJet.lnk - C:\Program Files (x86)\HP\HP LaserJet P1100 Series\C_help\Help.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet Professional P1100 Series\HP ePrint.lnk - C:\Program Files (x86)\HP\HP LaserJet P1100 Series\HP ePrint.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet Professional P1100 Series\Notas de instalação.lnk -  
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\Malwarebytes.lnk - C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\Uninstall Malwarebytes.lnk - C:\Program Files (x86)\Malwarebytes\Anti-Malware\unins000.exe 
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Programas RFB2017\IRPF - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País\Ajuda do IRPF2017.lnk -  
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Programas RFB2017\IRPF - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País\IRPF2017 - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País.lnk -  
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Programas RFB2017\IRPF - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País\Leia-me do IRPF2017.lnk -  
      C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Skype\Skype.lnk - C:\Program Files (x86)\Skype\Phone\Skype.exe  ==== shortcuts in Quick Launch ====================== C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -  
      C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -  
      C:\Users\Default User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -  
      C:\Users\Default User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -  
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk - C:\Users\MIG\AppData\Local\Google\Chrome\Application\chrome.exe 
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk - C:\Program Files (x86)\Internet Explorer\iexplore.exe 
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -  
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -  
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Excel 2016.lnk - C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE 
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\File Explorer.lnk -  
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Google Chrome.lnk - C:\Users\MIG\AppData\Local\Google\Chrome\Application\chrome.exe 
      C:\Users\MIG\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Word 2016.lnk - C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE 
      C:\Users\USURIO~1\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -  
      C:\Users\USURIO~1\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -   ==== Reset IE Proxy ====================== Value(s) before fix:
      "ProxyEnable"=dword:00000000 Value(s) after fix:
      "ProxyEnable"=dword:00000000 ==== Empty IE Cache ====================== C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
      C:\Users\MIG\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Users\MIG\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
      C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
      C:\Users\MIG\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Users\MIG\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
      C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
      C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully ==== Empty FireFox Cache ====================== C:\Users\MIG\AppData\Local\Mozilla\Firefox\Profiles\s49zti2m.default\cache2 emptied successfully ==== Empty Chrome Cache ====================== C:\Users\MIG\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully ==== Empty All Flash Cache ====================== No Flash Cache Found ==== Empty All Java Cache ====================== Java Cache cleared successfully ==== C:\zoek_backup content ====================== C:\zoek_backup (files=193 folders=49 178549058 bytes) ==== Empty Temp Folders ====================== C:\Windows\Temp will be emptied at reboot ==== After Reboot ====================== ==== Empty Temp Folders ====================== C:\Windows\Temp successfully emptied
      C:\Users\MIG\AppData\Local\Temp successfully emptied ==== Empty Recycle Bin ====================== C:\$RECYCLE.BIN successfully emptied ==== EOF on 29/05/2017 at 22:06:22,31 ======================
          _________________________________________________________________________________ Logfile of Trend Micro HijackThis v2.0.4
      Scan saved at 22:11:48, on 29/05/2017
      Platform: Unknown Windows (WinNT 6.02.1008)
      MSIE: Internet Explorer v11.0 (11.00.14393.0953)
      Boot mode: Normal Running processes:
      C:\PROGRA~2\GbPlugin\GbpSv.exe
      C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
      C:\Windows\SysWOW64\notepad.exe
      C:\Program Files\TrueColor\TrueColorUI.exe
      C:\Program Files\AVAST Software\Avast\AvastUI.exe
      C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
      C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
      C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
      C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
      C:\Program Files (x86)\FreePDF_XP\fpassist.exe
      C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
      C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe
      C:\Program Files (x86)\Dell Update\DellUpTray.exe
      C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
      C:\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?PC=DCJB
      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dell15.msn.com/?PC=DCTE
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
      F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
      O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\ssv.dll
      O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll
      O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Program Files (x86)\GbPlugin\gbiehcef.dll
      O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\jp2ssv.dll
      O4 - HKLM\..\Run: [DropboxOEM] "C:\Program Files (x86)\Dropbox\DropboxOEM\DropboxOEM.exe" auto
      O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [FreePDF Assistant] "C:\Program Files (x86)\FreePDF_XP\fpassist.exe"
      O4 - HKLM\..\Run: [HPUsageTrackingLEDM] "C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT LEDM\"
      O4 - HKCU\..\Run: [Google Update] C:\Users\MIG\AppData\Local\Google\Update\1.3.33.5\GoogleUpdateCore.exe
      O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
      O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
      O4 - HKLM\..\Policies\Explorer\Run: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
      O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
      O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE/3000
      O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE/3000
      O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office\Root\Office16\ONBttnIE.dll/105
      O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
      O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
      O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
      O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
      O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
      O15 - Trusted Zone: http://www.bb.com.br
      O15 - Trusted Zone: http://www.caixa.gov.br
      O15 - Trusted Zone: *.dell.com
      O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
      O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
      O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
      O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
      O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
      O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
      O20 - Winlogon Notify:  GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll
      O20 - Winlogon Notify:  GbPluginCef - C:\Program Files (x86)\GbPlugin\gbiehCef.dll
      O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
      O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
      O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
      O23 - Service: aswbIDSAgent - AVAST Software s.r.o. - C:\Program Files\AVAST Software\Avast\x64\aswidsagenta.exe
      O23 - Service: Avast antivírus (avast! antivírus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
      O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
      O23 - Service: Serviço Atualização do Dropbox (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
      O23 - Service: Serviço Atualização do Dropbox (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
      O23 - Service: DbxSvc - Unknown owner - C:\Windows\system32\DbxSvc.exe (file missing)
      O23 - Service: Dell Customer Connect - Dell Inc. - C:\Program Files (x86)\Dell Customer Connect\DCCService.exe
      O23 - Service: Dell Foundation Services - Dell - C:\Program Files\Dell\Dell Foundation Services\DFSSvc.exe
      O23 - Service: Dell Data Vault (DellDataVault) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVault.exe
      O23 - Service: Dell Data Vault Wizard (DellDataVaultWiz) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVaultWiz.exe
      O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
      O23 - Service: Dell Product Registration Manager (DellProdRegManager) - Aviata, Inc. - C:\Program Files (x86)\Dell Product Registration\regmgrsvc.exe
      O23 - Service: Dell Update Service (DellUpdate) - Dell Inc. - C:\Program Files (x86)\Dell Update\DellUpService.exe
      O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
      O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
      O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
      O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
      O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
      O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
      O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
      O23 - Service: @oem196.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\Windows\system32\ibtsiva (file missing)
      O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)
      O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
      O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
      O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
      O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
      O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
      O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
      O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
      O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: Corel License Validation Service V2, Powered by arvato (PSI_SVC_2) - arvato digital services llc - C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
      O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
      O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
      O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
      O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\sftservice.exe
      O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
      O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
      O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
      O23 - Service: Dell SupportAssist Agent (SupportAssistAgent) - Dell Inc. - C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
      O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
      O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
      O23 - Service: TrueColorALS - Unknown owner - C:\Program Files\TrueColor\TrueColorALS.exe
      O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
      O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
      O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
      O23 - Service: Warsaw Technology - GAS Tecnologia LTDA - C:\Program Files\Diebold\Warsaw\core.exe
      O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
      O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
      O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
      O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
      O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
      O23 - Service: Wyse PocketCloud (WysePocketCloud) - Unknown owner - C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe
      O23 - Service: Wyse RemoteAccess (WyseRemoteAccess) - DELL Inc. - C:\Program Files (x86)\Wyse\PocketCloud\WyseRemoteAccess.exe --
      End of file - 14365 bytes
       
    • Teste o seu sistema operacional colocar em Português, pode ser em Inglês, por isso não levá-lo. Ele também verifica o idioma do teclado.
    • Oi...Meu tablet continua com mesmo problemas... Preciso remover o root e atualizar o android.. Penso que com o android atualizado ele pode funcionar melhor.. Se souber algum metodo para remover o root me passa ok?
    • Boa noite,   Tenho um Roteador D Link DIR-868L e um Repetidor TP Link RE450. O TP Link conecta sem problemas no Wifi 2.4GHz, mas não reconhece a rede Wifi 5GHz do D Link. O interessante e que o repetidor TP Link reconhece a rede Wifi 5GHz de um outro repetidor D Link que eu tenho. alguém tem alguma dica de como proceder?   Obrigado
    • No meu computador também não consigo mudar esta chave, parece que é realmente bloqueado. Então tive a ideia de iniciar no modo segurança o notebook da minha mãe e consegui alterar o Tipo de inicialização pelo registro. Agora voltou a funcionar. Abraços
O site BABOO está no ar para informar e ajudar o internauta de Windows. Este site foi publicado em 1999 por Aurélio "Baboo", engenheiro e um dos maiores especialistas brasileiros em Windows, que trabalha profissionalmente com esse sistema operacional desde 1987. Desde 2004 ele é premiado anualmente pela Microsoft como MVP (Most Valuable Professional) pela sua contribuição e ajuda à comunidade de usuários de Windows.

Em 2001 foi criado o
Fórum do BABOO para ajudar o internauta brasileiro a solucionar problemas e dúvidas sobre Windows, Segurança, Office, Hardware e outros temas. Desde 2010 a Microsoft também tem premiado o Mr.Million, administrador da área de Segurança do Fórum do BABOO, pelo seu incansável trabalho ajudando os internautas a remover vírus e malwares dos seus computadores. Atualmente ele é o único MVP brasileiro de Segurança em desktop.

O BABOO é o único site brasileiro coordenado por um especialista com reconhecimento internacional pela sua competência em Windows e que participa diariamente e ativamente nos comentários e discussões do site e fórum BABOO.