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Bom dia, 
Já fiz todos os procedimentos.
Meu computador está muitooo lento. Demora a iniciar, demorar a abrir navegador. Lento pra abrir word, excel etc.

Segue o log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:52:37, on 07/03/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\ProgramData\ZDSupport\ZDServ\CancelAutoPlay_Server.exe
C:\Program Files (x86)\scpbrad\scpbradguard.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.1.30.0_x64__htrsf667h5kn2\win32\SupportAssistAppWire.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleChromeDAV.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?PC=DCJB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: Skype for Business Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_181\bin\ssv.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~2\Office15\GROOVEEX.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_181\bin\jp2ssv.dll
O4 - HKLM\..\Run: [HPUsageTrackingLEDM] "C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT LEDM\"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Rafael Santana\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU\..\Run: [iCloudDrive] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [iCloudPhotos] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe
O4 - HKCU\..\Run: [AvastBrowserAutoLaunch_A000CB19AD0341B16E7DEFF4BBAB9069] "C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe" --check-run=src=logon --auto-launch-at-startup --profile-directory="Default" --restore-last-session
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [Skype for Desktop] C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Enviar para o OneNote - res://C:\Program Files\Microsoft Office\Office15\ONBttnIE.dll/105
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\Program Files\Microsoft Office\Office15\EXCEL.EXE/3000
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.bancobrasil.com.br
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: aapj.bb.com.br
O15 - Trusted Zone: seg.bb.com.br
O15 - Trusted Zone: www.bb.com.br
O15 - Trusted Zone: http://www.bb.com.br
O15 - Trusted Zone: *.dell.com
O15 - Trusted Zone: cloud.gastecnologia.com.br
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\aswidsagent.exe
O23 - Service: Serviço do %1!s! Update (avast) (avast) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast antivírus (avast! antivírus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Serviço do %1!s! Update (avastm) (avastm) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast Secure Browser Elevation Service (AvastSecureBrowserElevationService) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Application\71.0.1037.98\elevation_service.exe
O23 - Service: AvastWscReporter - AVAST Software - C:\Program Files\AVAST Software\Avast\wsc_proxy.exe
O23 - Service: Serviço do Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dell Data Vault Service API (DDVCollectorSvcApi) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe
O23 - Service: Dell Data Vault Collector (DDVDataCollector) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
O23 - Service: Dell Data Vault Processor (DDVRulesProcessor) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVRulesProcessor.exe
O23 - Service: Dell Foundation Services - Dell - C:\Program Files\Dell\Dell Foundation Services\DFSSvc.exe
O23 - Service: Dell Hardware Support - PC-Doctor, Inc. - C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1466\DSAPI.exe
O23 - Service: Dell Product Registration Manager (DellProdRegManager) - Aviata, Inc. - C:\Program Files (x86)\Dell Product Registration\regmgrsvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Elan Service (ETDService) - ELAN Microelectronics Corp. - C:\Program Files\Elantech\ETDService.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google Inc. - C:\Program Files (x86)\Google\Chrome\Application\72.0.3626.121\elevation_service.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HP Touchpoint Analytics (HPTouchpointAnalyticsService) - HP Inc. - C:\Program Files\HP\HP Touchpoint Analytics Client\TouchpointAnalyticsClientService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @oem145.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\Windows\system32\ibtsiva (file missing)
O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Riverbed Technology, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Componente de Segurança Bradesco (scpbradserv) - Scopus Soluções em TI Ltda - C:\Program Files (x86)\scpbrad\scpbradserv.exe
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Dell SupportAssist (SupportAssistAgent) - Dell Inc. - C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @oem114.inf,%WBFService_SvcDesc%;Synaptics FP WBF Policy Service (valWBFPolicyService) - Unknown owner - C:\Windows\system32\valWBFPolicyService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: Warsaw Technology - GAS Tecnologia LTDA - C:\Program Files\Diebold\Warsaw\core.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)
O23 - Service: ZDServ - Unknown owner - C:\ProgramData\ZDSupport\ZDServ\ZDServ.exe

--
End of file - 18452 bytes
 

 

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Baixe o ZHPCleaner e salve no Desktop. (Área de Trabalho)

Usuários do Windows 7, 8, 8.1 ou 10: clique com o botão direito do mouse no ícone do Programa e selecione  executar-como-administrador.png

Dê um duplo-clique sobre o ZHPCleaner.exe.

Clique no botão Scanner.

A Ferramenta comecará o exame do seu Sistema. Tenha paciência pois pode demorar um pouco dependendo da quantidades de itens a examinar.

Ao final da Verificação, clique no botão Reparar.

Concluída a operação, um Log se abrirá. Caso isso não aconteça, clique no botão Relatório e salve o Log.

Selecione, copie e cole o conteúdo deste Log na sua próxima resposta + um novo Log do HijackThis.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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Postado (editado)

Segue:

 

~ ZHPCleaner v2019.3.5.29 by Nicolas Coolman (2019/03/05)
~ Run by Rafael Santana (Administrator)  (07/03/2019 14:28:17)
~ Web: https://www.nicolascoolman.com
~ Blog: https://nicolascoolman.eu/
~ Facebook : https://www.facebook.com/nicolascoolman1
~ State version : Version OK
~ Certificate ZHPCleaner: Legal
~ Type : Repair
~ Report : C:\Users\Rafael Santana\Desktop\ZHPCleaner.txt
~ Quarantine : C:\Users\Rafael Santana\AppData\Roaming\ZHP\ZHPCleaner_Reg.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
Windows 10 Home Single Language, 64-bit  (Build 17134)

---\  Alternate Data Stream (ADS). (0)
~ No malicious or unnecessary items found. (ADS)

---\  Services (0)
~ No malicious or unnecessary items found. (Service)

---\  Browser internet (1)


---\  Hosts file (1)
~ The hosts file is legitimate (58)

---\  Scheduled automatic tasks. (0)
~ No malicious or unnecessary items found. (Task)

---\  Explorer ( File, Folder) (77)
---\  Registry ( Key, Value, Data) (145)

---\  Summary of the elements found (13)

---\  Other deletions. (36)
~ Registry Keys Tracing deleted (36)
~ Remove the old reports ZHPCleaner. (0)

---\ Result of repair
~ Repair carried out successfully
~ Browser not found (Mozilla Firefox)
~ Browser not found (Opera Software)

---\ Statistics
~ Items scanned : 860
~ Items found : 0
~ Items cancelled : 0
~ Items options : 12/12
~ Space saving (bytes) : 13868
~ End of clean in 00h00mn13s

---\  Reports (2)
ZHPCleaner-[S]-07032019-14_07_32.txt
ZHPCleaner-[R]-07032019-14_28_30.txt

 

 

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:30:52, on 07/03/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\ProgramData\ZDSupport\ZDServ\CancelAutoPlay_Server.exe
C:\Program Files (x86)\scpbrad\scpbradguard.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.1.30.0_x64__htrsf667h5kn2\win32\SupportAssistAppWire.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleChromeDAV.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?PC=DCJB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: Skype for Business Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_181\bin\ssv.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~2\Office15\GROOVEEX.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_181\bin\jp2ssv.dll
O4 - HKLM\..\Run: [HPUsageTrackingLEDM] "C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT LEDM\"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Rafael Santana\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU\..\Run: [iCloudDrive] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [iCloudPhotos] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe
O4 - HKCU\..\Run: [AvastBrowserAutoLaunch_A000CB19AD0341B16E7DEFF4BBAB9069] "C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe" --check-run=src=logon --auto-launch-at-startup --profile-directory="Default" --restore-last-session
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [Skype for Desktop] C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Enviar para o OneNote - res://C:\Program Files\Microsoft Office\Office15\ONBttnIE.dll/105
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\Program Files\Microsoft Office\Office15\EXCEL.EXE/3000
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.bancobrasil.com.br
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: aapj.bb.com.br
O15 - Trusted Zone: seg.bb.com.br
O15 - Trusted Zone: www.bb.com.br
O15 - Trusted Zone: http://www.bb.com.br
O15 - Trusted Zone: *.dell.com
O15 - Trusted Zone: cloud.gastecnologia.com.br
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\aswidsagent.exe
O23 - Service: Serviço do %1!s! Update (avast) (avast) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast antivírus (avast! antivírus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Serviço do %1!s! Update (avastm) (avastm) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast Secure Browser Elevation Service (AvastSecureBrowserElevationService) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Application\71.0.1037.98\elevation_service.exe
O23 - Service: AvastWscReporter - AVAST Software - C:\Program Files\AVAST Software\Avast\wsc_proxy.exe
O23 - Service: Serviço do Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dell Data Vault Service API (DDVCollectorSvcApi) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe
O23 - Service: Dell Data Vault Collector (DDVDataCollector) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
O23 - Service: Dell Data Vault Processor (DDVRulesProcessor) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVRulesProcessor.exe
O23 - Service: Dell Foundation Services - Dell - C:\Program Files\Dell\Dell Foundation Services\DFSSvc.exe
O23 - Service: Dell Hardware Support - PC-Doctor, Inc. - C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1466\DSAPI.exe
O23 - Service: Dell Product Registration Manager (DellProdRegManager) - Aviata, Inc. - C:\Program Files (x86)\Dell Product Registration\regmgrsvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Elan Service (ETDService) - ELAN Microelectronics Corp. - C:\Program Files\Elantech\ETDService.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google Inc. - C:\Program Files (x86)\Google\Chrome\Application\72.0.3626.121\elevation_service.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HP Touchpoint Analytics (HPTouchpointAnalyticsService) - HP Inc. - C:\Program Files\HP\HP Touchpoint Analytics Client\TouchpointAnalyticsClientService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @oem145.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\Windows\system32\ibtsiva (file missing)
O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Riverbed Technology, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Componente de Segurança Bradesco (scpbradserv) - Scopus Soluções em TI Ltda - C:\Program Files (x86)\scpbrad\scpbradserv.exe
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Dell SupportAssist (SupportAssistAgent) - Dell Inc. - C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @oem114.inf,%WBFService_SvcDesc%;Synaptics FP WBF Policy Service (valWBFPolicyService) - Unknown owner - C:\Windows\system32\valWBFPolicyService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: Warsaw Technology - GAS Tecnologia LTDA - C:\Program Files\Diebold\Warsaw\core.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)
O23 - Service: ZDServ - Unknown owner - C:\ProgramData\ZDSupport\ZDServ\ZDServ.exe

--
End of file - 18625 bytes

Editado por Mr.Million

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Download Malwarebytes Anti-Malware (MBAM) e salve ou imprima estas instruções:

Execute o mb3-setup.exe para instalar o programa.

Desmarque a caixa Ativar trial gratuito do MalwareBytes Anti-Malware PRO (se houver).

Verifique se as caixas Atualizar Malwarebytes Anti-Malware e Executar Malwarebytes Anti-Malware estão marcadas. Clique então, em Concluir.

Se houver atualizações a serem feitas, serão baixadas e instaladas.

Em Configurações, clique em Proteção, caso esteja desabilitado, marque Procura por Rootkits. Em Proteção contra ameaça em potencial, selecione Tratar PUPs e PUMs como Malware (recomendado).

Clique em Análise, em seguida Análise de Ameaça, por fim, clique em Iniciar Análise.

Começará então o exame. Aguarde, pois pode demorar.

Ao acabar o exame, se houver itens encontrados, clique no botão Exportar Resumo -> Arquivo texto (*.txt) e salve-o na sua Área de Trabalho (Desktop), se o Log da desinfecção não for salvo você  vai encontra-lo ali.

Clique em Aplicar Ações ou se não houver, clique em Enviar para a quarentena.

Ao final da desinfecção, poderá aparecer um aviso se quer reiniciar o PC.

O Log é automaticamente salvo pelo MBAM e será possível vê-lo clicando na aba Relatórios -> Relatórios de análise na Janela Principal do Programa após a desinfecção ter sido realizada.

NÃO USE O FORMATO ARQUIVO .XML PARA SALVAR O LOG.

Selecione, copie e cole todo o conteúdo do Log da desinfecção salvo pelo MBAM, na sua próxima resposta  e um novo Log do HijackThis.

NOTA: Se o MBAM encontrar arquivos que não consiga remover, poderá ter de reiniciar o PC (talvez mais de uma vez). Faça isso imediatamente, ao ser perguntado se quer reiniciar o PC.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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Malwarebytes
www.malwarebytes.com

-Detalhes de registro-
Data da análise: 07/03/2019
Hora da análise: 17:00
Arquivo de registro: 976567b6-4113-11e9-9c0c-18a99bff9823.json

-Informação do software-
Versão: 3.7.1.2839
Versão de componentes: 1.0.538
Versão do pacote de definições: 1.0.9584
Licença: Versão de Avaliação

-Informação do sistema-
Sistema operacional: Windows 10 (Build 17134.590)
CPU: x64
Sistema de arquivos: NTFS
Usuário: RafaelSantana\Rafael Santana

-Resumo da análise-
Tipo de análise: Análise de Ameaças
Análise Iniciada Por: Manual
Resultado: Concluído
Objetos verificados: 331097
Ameaças detectadas: 2
Ameaças em quarentena: 2
Tempo decorrido: 9 min, 19 seg

-Opções da análise-
Memória: Habilitado
Inicialização: Habilitado
Sistema de arquivos: Habilitado
Arquivos compactados: Habilitado
Rootkits: Desabilitado
Heurística: Habilitado
PUP: Detectar
PUM: Detectar

-Detalhes da análise-
Processo: 0
(Nenhum item malicioso detectado)

Módulo: 0
(Nenhum item malicioso detectado)

Chave de registro: 0
(Nenhum item malicioso detectado)

Valor de registro: 0
(Nenhum item malicioso detectado)

Dados de registro: 0
(Nenhum item malicioso detectado)

Fluxo de dados: 0
(Nenhum item malicioso detectado)

Pasta: 0
(Nenhum item malicioso detectado)

Arquivo: 2
PUP.Optional.OpenCandy, C:\USERS\RAFAEL SANTANA\APPDATA\ROAMING\ZHP\QUARANTINE\ZHPCLEANER\UTORRENT.EXE, Quarentena, [1124], [317290],1.0.9584
PUP.Optional.OpenCandy, C:\USERS\RAFAEL SANTANA\APPDATA\ROAMING\UTORRENT\UPDATES\3.4.3_40298.EXE, Quarentena, [1124], [317290],1.0.9584

Setor físico: 0
(Nenhum item malicioso detectado)

Instrumentação do Windows (WMI): 0
(Nenhum item malicioso detectado)


(end)

 

 

 

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 17:13:22, on 07/03/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\ProgramData\ZDSupport\ZDServ\CancelAutoPlay_Server.exe
C:\Program Files (x86)\scpbrad\scpbradguard.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.1.30.0_x64__htrsf667h5kn2\win32\SupportAssistAppWire.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleChromeDAV.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?PC=DCJB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O2 - BHO: Skype for Business Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_181\bin\ssv.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~2\Office15\GROOVEEX.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_181\bin\jp2ssv.dll
O4 - HKLM\..\Run: [HPUsageTrackingLEDM] "C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT LEDM\"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Rafael Santana\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU\..\Run: [iCloudDrive] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [iCloudPhotos] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe
O4 - HKCU\..\Run: [AvastBrowserAutoLaunch_A000CB19AD0341B16E7DEFF4BBAB9069] "C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe" --check-run=src=logon --auto-launch-at-startup --profile-directory="Default" --restore-last-session
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [Skype for Desktop] C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Enviar para o OneNote - res://C:\Program Files\Microsoft Office\Office15\ONBttnIE.dll/105
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\Program Files\Microsoft Office\Office15\EXCEL.EXE/3000
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.bancobrasil.com.br
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: aapj.bb.com.br
O15 - Trusted Zone: seg.bb.com.br
O15 - Trusted Zone: www.bb.com.br
O15 - Trusted Zone: http://www.bb.com.br
O15 - Trusted Zone: *.dell.com
O15 - Trusted Zone: cloud.gastecnologia.com.br
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\aswidsagent.exe
O23 - Service: Serviço do %1!s! Update (avast) (avast) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast antivírus (avast! antivírus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Serviço do %1!s! Update (avastm) (avastm) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe
O23 - Service: Avast Secure Browser Elevation Service (AvastSecureBrowserElevationService) - AVAST Software - C:\Program Files (x86)\AVAST Software\Browser\Application\71.0.1037.98\elevation_service.exe
O23 - Service: AvastWscReporter - AVAST Software - C:\Program Files\AVAST Software\Avast\wsc_proxy.exe
O23 - Service: Serviço do Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dell Data Vault Service API (DDVCollectorSvcApi) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe
O23 - Service: Dell Data Vault Collector (DDVDataCollector) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
O23 - Service: Dell Data Vault Processor (DDVRulesProcessor) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVRulesProcessor.exe
O23 - Service: Dell Foundation Services - Dell - C:\Program Files\Dell\Dell Foundation Services\DFSSvc.exe
O23 - Service: Dell Hardware Support - PC-Doctor, Inc. - C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1466\DSAPI.exe
O23 - Service: Dell Product Registration Manager (DellProdRegManager) - Aviata, Inc. - C:\Program Files (x86)\Dell Product Registration\regmgrsvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Elan Service (ETDService) - ELAN Microelectronics Corp. - C:\Program Files\Elantech\ETDService.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google Inc. - C:\Program Files (x86)\Google\Chrome\Application\72.0.3626.121\elevation_service.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HP Touchpoint Analytics (HPTouchpointAnalyticsService) - HP Inc. - C:\Program Files\HP\HP Touchpoint Analytics Client\TouchpointAnalyticsClientService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @oem145.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\Windows\system32\ibtsiva (file missing)
O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Riverbed Technology, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Componente de Segurança Bradesco (scpbradserv) - Scopus Soluções em TI Ltda - C:\Program Files (x86)\scpbrad\scpbradserv.exe
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Dell SupportAssist (SupportAssistAgent) - Dell Inc. - C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @oem114.inf,%WBFService_SvcDesc%;Synaptics FP WBF Policy Service (valWBFPolicyService) - Unknown owner - C:\Windows\system32\valWBFPolicyService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: Warsaw Technology - GAS Tecnologia LTDA - C:\Program Files\Diebold\Warsaw\core.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)
O23 - Service: ZDServ - Unknown owner - C:\ProgramData\ZDSupport\ZDServ\ZDServ.exe

--
End of file - 18841 bytes
 

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Desative temporariamente seu Antivírus.

Clique em esetsmartinstaller_enu.exe para baixar o ESET Smart Installer. Salve-o em seu Desktop (Área de Trabalho).

Dê um duplo clique no seu ícone no Desktop.

Marque "YES, I accept the Terms of Use." Clique em Start.

Aceite qualquer Aviso de Segurança de seu Navegador

Marque as Opções abaixo:

Enable detection of potencially unwanted applications.

Clique em Hide advanced settings e marque:

Remove found threats

Scan archives

Scan for potentially unsafe applications

Enable Anti-Stealth technology 

Clique Change e marque também a caixa Computador.

Clique em Start.

Ele vai atualizar por conta própria, e escanear o Computador. Tenha paciência, o processo pode demorar horas. Quando o Scan terminar, clique em List Threats.

Clique em Export to text file e salve o Log na sua Área de Trabalho.

Copie e cole o conteúdo em sua próxima resposta.

Obs: Se nada for encontrado, nenhum Log será gerado.

Clique em Back.

Clique em Finish.

Informe a situação atual do PC.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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C:\Users\Rafael Santana\Downloads\HP Downloads\Software e drivers completos do multifuncional HP Deskjet série 2540 - DJ2540_188.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application    cleaned by deleting
C:\Windows\System32\MRT\F6945BD2-D48B-4B07-A7FB-A55C4F98A324\FilesStash\96C35E47-D50A-E176-B3A8-65F53F0B2B22_1d257c4fcb46b95    a variant of Win32/HackTool.KMSAuto.B potentially unsafe application    cleaned by deleting
 

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Ok, o PC está limpo. (Y)  

Download  DelFix, e salve no seu Desktop (Área de Trabalho). Dê um duplo-clique no delfix.exe para executá-lo.
 
No Windows 7, 8 e 10: Clique com o direito sobre o delfix.exe e selecione Executar como Administrador
 
Marque a caixa conforme a imagem.abaixo

DellFix.jpg

Clique no botão Executar. Isso removerá os Programas usados na desinfecção, Pastas e Arquivos criados por eles e o próprio DelFix.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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