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Gostaria de solicitar ao Mr.Million a análise do log abaixo.

 

Antes de fazer o procedimento do para gerar o logfile, etapa 6, efetuei as etapas 1, 2, 3, 4 e 5 da leitura obrigatória do tópico HijackThis.

Notebook lento.

Windows original. Office antigo não.

Problema na desinstalação do AVG anos - arquivos que não consigo deletar (inclusive na caixa de programas instalados).

Antivírus atual do Windows (anterior McAfee Plus licença vencida há 47 dias)

 

Segue meu log para exame:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:01:20, on 05/04/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.16299.0371)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\GbPlugin\gbpsv.exe
C:\Windows\SysWOW64\C2MP\TrayMenu.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O2 - BHO: G-Buster Browser Defense Itaú Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\PROGRAM FILES (X86)\GBPLUGIN\gbiehuni.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Ana\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Google Update] C:\Users\Ana\AppData\Local\Google\Update\1.3.34.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_C1F6A0D4949955288937BD64F62F337E] "C:\Users\Ana\AppData\Local\Google\Chrome SxS\Application\chrome.exe" --no-startup-window /prefetch:5
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - Startup: Recorte de tela e Iniciador do OneNote 2007.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: CodecPackTrayMenu.lnk = C:\Windows\SysWOW64\C2MP\TrayMenu.exe
O4 - Global Startup: CodecPackUpdateChecker.lnk = C:\Windows\SysWOW64\C2MP\UpdateChecker.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Console Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra 'Tools' menuitem: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\program files (x86)\mcafee\msc\mcsniepl.dll
O20 - Winlogon Notify:  GbPluginUni - C:\Program Files (x86)\GbPlugin\gbiehUni.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ClientAnalyticsService - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ClientAnalytics\Legacy\McClientAnalytics.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\Program Files (x86)\GbPlugin\gbpsv.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee WebAdvisor - McAfee, Inc. - C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe
O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\VSCore_18_12\McApExe.exe
O23 - Service: McAfee CSP Service (mccspsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\CSP\3.1.160.0\\McCSPServiceHost.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, LLC - C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
O23 - Service: McAfee Service Controller (mfemms) - McAfee, LLC - C:\Program Files\Common Files\McAfee\SystemCore\mfemms.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: McAfee Module Core Service (ModuleCoreService) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee PEF Service (PEFService) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\PEF\CORE\PEFService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)

--
End of file - 11876 bytes
 

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Queria dizer que esse mr milion é o cara mais f.. ever

desde que eu tenho problemas com virus e no computador ele está aqui ajudando

cara, você é incrível.

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5 horas atrás, joao.alvesneto disse:

Queria dizer que esse mr milion é o cara mais f.. ever

desde que eu tenho problemas com virus e no computador ele está aqui ajudando

cara, você é incrível.

Sem dúvida! Poucas vezes utilizei o Baboo na minha mais recente conta no Fórum. Mas lembro ainda em 2004 quando eu frequentava com outro usuário, participando um pouco mais, considerando que a área de informática estava entre as minhas opções... e ele sempre foi assim. Atencioso e dedicado em ajudar. Hoje, na área administrativa pública, sou meio ignorante até para utilizar alguns aplicativos.

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Postado (editado)

Caro Mr. Million, vou prosseguir sim.

Este Notebook foi praticamente retirado do armário pois deu bad ou no hd ou na placa do PC. E minha mãe precisa ao menos do NB funcional enquanto não resolvemos o que fazer com o PC. Estava sem atualizar o SO desde outubro, o que acabou de ser feito agora. Antes desinstalei o McAfee pois algo estava prejudicando a atualização do SO - dava erros, e talvez por conta disso estaria desatualizado. A licença do AV como disse terminou há 47 dias. Depois de desinstalado, correu a atualização do SO normal e reiniciou várias vezes durante essa tarde.

Desculpa se me alonguei demais nos detalhes.

Gostaria, sim, de prosseguir, estando ciente da remoção do crack. E considerando todo o exposto, repeti todo o processo obrigatório para análise, gerando novo log (que copio a seguir).

Caso demore no processo, peço desculpas, pois somente estou na minha mãe alguns dias da semana.

Mais uma vez obrigado por toda atenção.

Um abraço

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:08:17, on 06/04/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\GbPlugin\gbpsv.exe
C:\Windows\SysWOW64\C2MP\TrayMenu.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O2 - BHO: G-Buster Browser Defense Itaú Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\PROGRAM FILES (X86)\GBPLUGIN\gbiehuni.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
O4 - HKCU\..\Run: [Google Update] C:\Users\Ana\AppData\Local\Google\Update\1.3.34.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - Startup: Recorte de tela e Iniciador do OneNote 2007.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: CodecPackTrayMenu.lnk = C:\Windows\SysWOW64\C2MP\TrayMenu.exe
O4 - Global Startup: CodecPackUpdateChecker.lnk = C:\Windows\SysWOW64\C2MP\UpdateChecker.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Console Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra 'Tools' menuitem: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify:  GbPluginUni - C:\Program Files (x86)\GbPlugin\gbiehUni.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\Program Files (x86)\GbPlugin\gbpsv.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee WebAdvisor - McAfee, Inc. - C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Unknown owner - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)

--
End of file - 10690 bytes

Editado por dmso

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Primeiramente obrigado pelas palavras amigas.

Baixe o ZHPCleaner e salve no Desktop. (Área de Trabalho)

Usuários do Windows 7, 8, 8.1 ou 10: clique com o botão direito do mouse no ícone do Programa e selecione  executar-como-administrador.png

Dê um duplo-clique sobre o ZHPCleaner.exe.

Clique no botão Scanner.

A Ferramenta comecará o exame do seu Sistema. Tenha paciência pois pode demorar um pouco dependendo da quantidades de itens a examinar.

Ao final da Verificação, clique no botão Reparar.

Concluída a operação, um Log se abrirá. Caso isso não aconteça, clique no botão Relatório e salve o Log.

Selecione, copie e cole o conteúdo deste Log na sua próxima resposta + um novo Log do HijackThis.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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~ ZHPCleaner v2019.4.5.43 by Nicolas Coolman (2019/04/05)

~ Run by Ana (Administrator)  (06/04/2019 20:25:13)
~ Web: https://www.nicolascoolman.com
~ Blog: https://nicolascoolman.eu/
~ Facebook : https://www.facebook.com/nicolascoolman1
~ State version : Version OK
~ Certificate ZHPCleaner: Legal
~ Type : Repair
~ Report : C:\Users\Ana\Desktop\ZHPCleaner (R).txt
~ Quarantine : C:\Users\Ana\AppData\Roaming\ZHP\ZHPCleaner_Reg.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
Windows 10 Home Single Language, 64-bit  (Build 17134)


---\\  Alternate Data Stream (ADS). (0)
~ No malicious or unnecessary items found.


---\\  Services (0)
~ No malicious or unnecessary items found.


---\\  Browser internet (0)
~ No malicious or unnecessary items found.


---\\  Hosts file (1)
~ The hosts file is legitimate (20)


---\\  Scheduled automatic tasks. (0)
~ No malicious or unnecessary items found.


---\\  Explorer ( File, Folder) (20)
MOVED file: C:\Windows\Installer\wix{B2E25355-C24E-4E7D-8AD3-455D59810838}.SchedServiceConfig.rmi    =>.SUP.Empty
MOVED file: C:\Windows\Installer\wix{F4404AFD-2EF3-40C1-8C09-29E5F3B6972B}.SchedServiceConfig.rmi    =>.SUP.Empty
MOVED file^: C:\Users\Ana\AppData\Local\Temp\~DFC5E4BE9F21A5D95F.TMP    =>.SUP.Temporary.Other
MOVED file: C:\Windows\System32\roboot64.exe [solvusoft - WinThruster]  =>.SUP.Systweak
MOVED folder: C:\ProgramData\APN  =>Toolbar.Ask
MOVED folder: C:\ProgramData\panda_url_filtering  =>.SUP.StartSearch
MOVED folder: C:\Users\Ana\AppData\Roaming\Solvusoft  =>.SUP.Solvusoft
MOVED folder: C:\Users\Ana\AppData\LocalLow\EmieBrowserModeList  =>Adware.EmieBrowser
MOVED folder: C:\Users\Ana\AppData\LocalLow\EmieSiteList  =>Adware.EmieBrowser
MOVED folder: C:\Users\Ana\AppData\LocalLow\EmieUserList  =>Adware.EmieBrowser
MOVED folder: C:\Users\Ana\AppData\LocalLow\Minibar  =>PUP.Optional.Minibar
MOVED folder: C:\Users\Ana\AppData\Local\EmieBrowserModeList  =>Adware.EmieBrowser
MOVED folder: C:\Users\Ana\AppData\Local\EmieSiteList  =>Adware.EmieBrowser
MOVED folder: C:\Users\Ana\AppData\Local\EmieUserList  =>Adware.EmieBrowser
MOVED folder: C:\Users\Ana\AppData\Local\OneDrive  =>PUP.Optional.Y2Go
MOVED folder: C:\Users\Ana\AppData\Local\Google\Update  =>Heuristic.Suspect
MOVED folder: C:\Users\Ana\AppData\Local\{5A7C4DA2-1786-452A-B4CD-5F83FF409CD9}  =>.SUP.Empty
MOVED folder: C:\Windows\Installer\MSI5A17.tmp-  =>.SUP.Empty
MOVED folder: C:\Users\Ana\AppData\LocalLow\Adobe  =>.SUP.Empty
MOVED folder: C:\Users\Ana\AppData\LocalLow\uTorrent  =>.SUP.Empty


---\\  Registry ( Key, Value, Data) (9)
DELETED key*: [X64] HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE []  =>PUP.Optional.VShareRedir
DELETED key*: [X64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0630D25DD5987F00B6A0CE8FF9637EF9 [02:\Software\Microsoft\IpOverUsbSdk\RPCSurrogate03\LocalAddress (Not File)]  =>.SUP.PCSpeedUp
DELETED key*: [X64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\06C64C0CDFB44B5B799CB2AE94026E00 [02:\Software\Microsoft\IpOverUsbSdk\RPCSurrogate07\DestinationAddress (Not File)]  =>.SUP.PCSpeedUp
DELETED key*: [X64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0B02399EE0D80B854D7EC4486CD01F5F [02:\Software\Microsoft\IpOverUsbSdk\RPCSurrogate05\DestinationAddress (Not File)]  =>.SUP.PCSpeedUp
DELETED key*: [X64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0BEB8BFF16E429A344C9421E62B2FB06 [02:\Software\Microsoft\IpOverUsbSdk\RPCSurrogate02\LocalAddress (Not File)]  =>.SUP.PCSpeedUp
DELETED key*: [X64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\15655699E72632A9F228095E170D88C5 [02:\Software\Microsoft\IpOverUsbSdk\RPCSurrogate01\DestinationAddress (Not File)]  =>.SUP.PCSpeedUp
DELETED key*: [X64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2118C544BA3584BAC024F9705AF7D48C [02:\Software\Microsoft\IpOverUsbSdk\RPCSurrogate04\LocalPort (Not File)]  =>.SUP.PCSpeedUp
DELETED key**: [X64] HKLM\SOFTWARE\Wow6432Node\Classes\AppID\ScriptHelper.EXE []  =>PUP.Optional.VShareRedir
DELETED value: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\GoogleChromeAutoLaunch_C1F6A0D4949955288937BD64F62F337E [0x020000000000000000000000]  =>Heuristic.Suspect


---\\  Summary of the elements found (12)
https://nicolascoolman.eu/2017/01/20/logiciels-superflus/  =>.SUP.Empty
https://nicolascoolman.eu/2017/01/20/logiciels-superflus/  =>.SUP.Temporary.Other
https://nicolascoolman.eu/2017/09/14/sup-systweak/  =>.SUP.Systweak
https://nicolascoolman.eu/2017/02/28/toolbar-ask/  =>Toolbar.Ask
https://nicolascoolman.eu/2017/09/11/sup-startsearch/  =>.SUP.StartSearch
https://nicolascoolman.eu/2017/01/20/logiciels-superflus/  =>.SUP.Solvusoft
https://nicolascoolman.eu/2017/01/27/repaquetage-et-infection/  =>Adware.EmieBrowser
https://www.nicolascoolman.com/fr/pup-minibar/  =>PUP.Optional.Minibar
https://nicolascoolman.eu/2017/04/08/pup-optional-y2go/  =>PUP.Optional.Y2Go
https://nicolascoolman.eu/2017/01/28/heuristic-suspect/  =>Heuristic.Suspect
https://www.nicolascoolman.com/fr/pup-vshareredir/  =>PUP.Optional.VShareRedir
https://nicolascoolman.eu/2017/03/05/superfluous-pcspeeduppro/  =>.SUP.PCSpeedUp


---\\  Other deletions. (11)
~ Registry Keys Tracing deleted (11)
~ Remove the old reports ZHPCleaner. (0)


---\\ Result of repair
~ Repair carried out successfully
~ Browser not found (Google Chrome)
~ Browser not found (Mozilla Firefox)
~ Browser not found (Opera Software)
~ The system has been restarted.


---\\ Statistics
~ Items scanned : 533
~ Items found : 0
~ Items cancelled : 0
~ Items options : 12/12
~ Space saving (bytes) : 114688


~ End of clean in 00h00mn44s

---\\  Reports (2)
ZHPCleaner--06042019-20_20_28.txt
ZHPCleaner-[R]-06042019-20_25_57.txt

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:59:44, on 06/04/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\GbPlugin\gbpsv.exe
C:\Windows\SysWOW64\C2MP\TrayMenu.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O2 - BHO: G-Buster Browser Defense Itaú Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\PROGRAM FILES (X86)\GBPLUGIN\gbiehuni.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
O4 - HKCU\..\Run: [Google Update] C:\Users\Ana\AppData\Local\Google\Update\1.3.34.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - Startup: Recorte de tela e Iniciador do OneNote 2007.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: CodecPackTrayMenu.lnk = C:\Windows\SysWOW64\C2MP\TrayMenu.exe
O4 - Global Startup: CodecPackUpdateChecker.lnk = C:\Windows\SysWOW64\C2MP\UpdateChecker.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Console Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra 'Tools' menuitem: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify:  GbPluginUni - C:\Program Files (x86)\GbPlugin\gbiehUni.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\Program Files (x86)\GbPlugin\gbpsv.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee WebAdvisor - McAfee, Inc. - C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Unknown owner - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)

--
End of file - 10690 bytes

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Download Malwarebytes Anti-Malware (MBAM) e salve ou imprima estas instruções:

Execute o mbam-setup.exe para instalar o programa.

Desmarque a caixa Ativar trial gratuito do MalwareBytes Anti-Malware PRO (se houver).

Verifique se as caixas Atualizar Malwarebytes Anti-Malware e Executar Malwarebytes Anti-Malware estão marcadas. Clique então, em Concluir.

Se houver atualizações a serem feitas, serão baixadas e instaladas.

Em Configurações, clique em Proteção, caso esteja desabilitado, marque Procura por Rootkits. Em Proteção contra ameaça em potencial, selecione Tratar PUPs e PUMs como Malware (recomendado).

Clique em Análise, em seguida Análise de Ameaça, por fim, clique em Iniciar Análise.

Começará então o exame. Aguarde, pois pode demorar.

Ao acabar o exame, se houver itens encontrados, clique no botão Exportar Resumo -> Arquivo texto (*.txt) e salve-o na sua Área de Trabalho (Desktop), se o Log da desinfecção não for salvo você  vai encontra-lo ali.

Clique em Aplicar Ações ou se não houver, clique em Enviar para a quarentena.

Ao final da desinfecção, poderá aparecer um aviso se quer reiniciar o PC.

O Log é automaticamente salvo pelo MBAM e será possível vê-lo clicando na aba Relatórios -> Relatórios de análise na Janela Principal do Programa após a desinfecção ter sido realizada.

NÃO USE O FORMATO ARQUIVO .XML PARA SALVAR O LOG.

Selecione, copie e cole todo o conteúdo do Log da desinfecção salvo pelo MBAM, na sua próxima resposta  e um novo Log do HijackThis.

NOTA: Se o MBAM encontrar arquivos que não consiga remover, poderá ter de reiniciar o PC (talvez mais de uma vez). Faça isso imediatamente, ao ser perguntado se quer reiniciar o PC.


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Malwarebytes
www.malwarebytes.com

-Detalhes de registro-
Data da análise: 06/04/2019
Hora da análise: 22:39
Arquivo de registro: 05e869f2-58d6-11e9-9f1d-00e0914e3e25.json

-Informação do software-
Versão: 3.7.1.2839
Versão de componentes: 1.0.563
Versão do pacote de definições: 1.0.10032
Licença: Versão de Avaliação

-Informação do sistema-
Sistema operacional: Windows 10 (Build 17134.677)
CPU: x64
Sistema de arquivos: NTFS
Usuário: NB-ANA\Ana

-Resumo da análise-
Tipo de análise: Análise de Ameaças
Análise Iniciada Por: Manual
Resultado: Concluído
Objetos verificados: 403999
Ameaças detectadas: 2
Ameaças em quarentena: 2
Tempo decorrido: 18 min, 20 seg

-Opções da análise-
Memória: Habilitado
Inicialização: Habilitado
Sistema de arquivos: Habilitado
Arquivos compactados: Habilitado
Rootkits: Habilitado
Heurística: Habilitado
PUP: Detectar
PUM: Detectar

-Detalhes da análise-
Processo: 0
(Nenhum item malicioso detectado)

Módulo: 0
(Nenhum item malicioso detectado)

Chave de registro: 1
PUP.Optional.APNToolBar.Gen, HKU\S-1-5-18\SOFTWARE\AskPartnerNetwork, Quarentena, [829], [186876],1.0.10032

Valor de registro: 0
(Nenhum item malicioso detectado)

Dados de registro: 0
(Nenhum item malicioso detectado)

Fluxo de dados: 0
(Nenhum item malicioso detectado)

Pasta: 0
(Nenhum item malicioso detectado)

Arquivo: 1
PUP.Optional.WinThruster, C:\USERS\ANA\APPDATA\ROAMING\ZHP\QUARANTINE\ZHPCLEANER\ROBOOT64.EXE, Quarentena, [1514], [461217],1.0.10032

Setor físico: 0
(Nenhum item malicioso detectado)

Instrumentação do Windows (WMI): 0
(Nenhum item malicioso detectado)


(end)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:14:21, on 06/04/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\GbPlugin\gbpsv.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Windows\SysWOW64\C2MP\TrayMenu.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Windows\SysWOW64\C2MP\UpdateChecker.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O2 - BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O2 - BHO: G-Buster Browser Defense Itaú Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\PROGRAM FILES (X86)\GBPLUGIN\gbiehuni.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
O4 - HKCU\..\Run: [Google Update] C:\Users\Ana\AppData\Local\Google\Update\1.3.34.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - Startup: Recorte de tela e Iniciador do OneNote 2007.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: CodecPackTrayMenu.lnk = C:\Windows\SysWOW64\C2MP\TrayMenu.exe
O4 - Global Startup: CodecPackUpdateChecker.lnk = C:\Windows\SysWOW64\C2MP\UpdateChecker.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Console Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra 'Tools' menuitem: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify:  GbPluginUni - C:\Program Files (x86)\GbPlugin\gbiehUni.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\Program Files (x86)\GbPlugin\gbpsv.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: McAfee WebAdvisor - McAfee, Inc. - C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Unknown owner - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)

--
End of file - 11003 bytes
 

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Desative temporariamente seu Antivírus.

Clique em esetsmartinstaller_enu.exe para baixar o ESET Smart Installer. Salve-o em seu Desktop (Área de Trabalho).

Dê um duplo clique no seu ícone no Desktop.

Marque "YES, I accept the Terms of Use." Clique em Start.

Aceite qualquer Aviso de Segurança de seu Navegador

Marque as Opções abaixo:

Enable detection of potencially unwanted applications.

Clique em Hide advanced settings e marque:

Remove found threats

Scan archives

Scan for potentially unsafe applications

Enable Anti-Stealth technology 

Clique Change e marque também a caixa Computador.

Clique em Start.

Ele vai atualizar por conta própria, e escanear o Computador. Tenha paciência, o processo pode demorar horas. Quando o Scan terminar, clique em List Threats.

Clique em Export to text file e salve o Log na sua Área de Trabalho.

Copie e cole o conteúdo em sua próxima resposta.

Obs: Se nada for encontrado, nenhum Log será gerado.

Clique em Back.

Clique em Finish.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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Postado (editado)

Mais de 6 hrs (rsrs) - tenho que voltar pra casa ainda. Nada encontrado pela aplicação.

Segue o log do HijackThis.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:44:27, on 07/04/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal

Running processes:
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files (x86)\GbPlugin\gbpsv.exe
C:\Windows\SysWOW64\C2MP\TrayMenu.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O2 - BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O2 - BHO: G-Buster Browser Defense Itaú Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\PROGRAM FILES (X86)\GBPLUGIN\gbiehuni.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
O4 - HKCU\..\Run: [Google Update] C:\Users\Ana\AppData\Local\Google\Update\1.3.34.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'SERVIÇO DE REDE')
O4 - HKUS\S-1-5-20-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-04072019074645995\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User '?')
O4 - HKUS\S-1-5-20-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-04072019074645995\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User '?')
O4 - HKUS\S-1-5-21-665286939-1541047924-3625249842-1012-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-04072019074647152\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User '?')
O4 - HKUS\S-1-5-21-665286939-1541047924-3625249842-1012-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-04072019074647152\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User '?')
O4 - Startup: Recorte de tela e Iniciador do OneNote 2007.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: CodecPackTrayMenu.lnk = C:\Windows\SysWOW64\C2MP\TrayMenu.exe
O4 - Global Startup: CodecPackUpdateChecker.lnk = C:\Windows\SysWOW64\C2MP\UpdateChecker.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Console Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra 'Tools' menuitem: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\REALTEK\Realtek Bluetooth\LANG\BtServer_LANG.dll,-134 - {D870B030-8D66-423b-9B97-894D4A0DEC23} - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\btsendto_ie.htm (file missing) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: www.google.com.br
O15 - Trusted Zone: www.itau.b.br
O15 - Trusted Zone: *.itau.b.br
O15 - Trusted Zone: bankline.itau.com.br
O15 - Trusted Zone: banklineplus.itau.com.br
O15 - Trusted Zone: clickbanking.itau.com.br
O15 - Trusted Zone: guardiao.itau.com.br
O15 - Trusted Zone: www.itau.com.br
O15 - Trusted Zone: http://www.itau.com.br
O15 - Trusted Zone: *.itau.com.br
O15 - Trusted Zone: www.itaupersonnalite.com.br
O15 - Trusted Zone: http://www.itaupersonnalite.com.br
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: Windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify:  GbPluginUni - C:\Program Files (x86)\GbPlugin\gbiehUni.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\Program Files (x86)\GbPlugin\gbpsv.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: McAfee WebAdvisor - McAfee, Inc. - C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Unknown owner - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\Windows\system32\xbgmsvc.exe (file missing)

--
End of file - 11626 bytes
 

Editado por dmso

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Ok, o PC está limpo. (Y)  

Download  DelFix, e salve no seu Desktop (Área de Trabalho). Dê um duplo-clique no delfix.exe para executá-lo.
 
No Windows 7, 8 e 10: Clique com o direito sobre o delfix.exe e selecione Executar como Administrador
 
Marque a caixa conforme a imagem.abaixo

DellFix.jpg

Clique no botão Executar. Isso removerá os Programas usados na desinfecção, Pastas e Arquivos criados por eles e o próprio DelFix.


assinatura-mrmillion.png65301516_windows-insider-mvp-logo(Custom).png.36263cb7b506cc6935fb37f39e504cec.png

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